Is iPad ok or do I need a computer when initial installation occurs?

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  • Updated 3 years ago
Would I make sure I have a computer during your initial install of equipment or is my iPad sufficient?
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Carol Lynn Neal

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Posted 3 years ago

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Steve Frederick, Champion

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Your iPad should be fine. Your installer will have his own laptop to get the system up and running. You will need to have a wireless router to connect to your new modem, so the iPad can connect to your wireless network. The Exede Surfbeam 2 modem does not have the wireless radio in it, only an ethernet connection that will connect to your router.
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Old Labs

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Many installers bring along their own laptops for situations like this. Best to let your installer (once assigned - or selected if ordering through a dealer, which is my preference) know in advance what to expect to ensure no unnecessary trips are involved  - but part of the standard install is ensuring the customer has Internet access. Since you've got an iPad I assume you also have or will need a wireless router.   

You might want to review the installation standards in advance:

http://wildbluetools.com/content/FS/20/21/002_InstallationAndServiceCallStandards.pdf

so as to know what to expect from your install - the key to your future happiness with Exede is a quality install above all else.       
(Edited)
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Kaotic Technologies

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I agree with the poster above me...make sure to ask if the tech has a laptop, some dont.
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JEP

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One small wrinkle is that the installer is supposed to help you set up your online account for (billing and checking usage.) and I think leave a bookmark.  If he isn't familiar with the iPad, you may have to help him too. As far as I know, any browser should work.
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Exede Lindsey

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Hello Carol, having a computer at your residence would be greatly helpful at the time of install, but it’s not necessary. What you would want to make sure is to have at least a router present for connectivity. 9 times out of 10 the installer should come with their own laptop to complete the install correctly.  Your iPad should be more than sufficient enough. :-) 
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Carol Lynn Neal

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Thanks all! It's not my house so installer can't set my laptop up for an online account. Can I just give him the email/phone no. of the owner of the house at time of of install?