Why can't I get service in Idaho?

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
Why can't you get service anywhere in the state of Idaho? Why can't a satellite internet provider point a dish south in this state?
Photo of Jason Hamrick

Jason Hamrick

  • 5 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of J&J

J&J

  • 1687 Posts
  • 1003 Reply Likes
 
ViaSat would need a ladder 22,300 miles high to do that, also,
It's called "Limited Capacity" and your neighbors for 150 miles around you beat you  to it.
Wait until sometime in 2018+ for the new ViaSat-2 satellite to be operational.
 
Photo of Jason Hamrick

Jason Hamrick

  • 5 Posts
  • 0 Reply Likes
I'm not buying it... my closest neighbor is 30 miles. You go 60 miles and you can have cable/dsl (where you would be stupid to get satellite. Think it's just a lazy company.
Photo of Jason Hamrick

Jason Hamrick

  • 5 Posts
  • 0 Reply Likes
I entered 15 different zip codes all over the state in rural areas. Greedy they may be, lazy they are for sure. Here they have somebody begging them to take their money, and they can't get off their butt to do anything. I have a hard time believing that there is no place in Idaho that can point at outer space
Photo of J&J

J&J

  • 1687 Posts
  • 1003 Reply Likes
You miss the point...  exede is delivered by the ViaSat-1 High-Capacity Satellite which uses "Spot-Beams" pointed at various areas of North America.  Each beam has a limit on bandwidth.  When the beam is "booked" with subscribers to the extent it is dreadfully slow for everybody, subscriptions are cut-off.  The beam that is pointed toward your area is probably over-booked by 960% and they just don't dare add one more subscriber lest the FCC halt ALL new subscribers like they did to AOL back in the1990's when they couldn't handle the demand for their dumb dial-up service.

However, you may try contacting exede at exedelistens@viasat.com and plead your case to be connected.  I've heard bribes no longer work, but hey, good luck!
Photo of Jason Hamrick

Jason Hamrick

  • 5 Posts
  • 0 Reply Likes
not sure where you live or how good you are at geography. but Idaho is a very large state geographically. but for some odd reason zip code 80238 (freaking Denver Colorado) can get service. there are 3 times as many people (2 million more) in the Denver metro area than there are in the entire state of Idaho. I'm not buying your answer. (would be like you arguing with me about the color of the sky) I'm going to go with excede is a typical piece of trash company offering garbage service. I feel bad for their customers. I'm going to steer clear. (especially seeing as how they over sell services and degrade their paying customers service) - you alone have turned me off of the company. 
Photo of J&J

J&J

  • 1687 Posts
  • 1003 Reply Likes
The key words in your latest rant are "in the Denver metro area."
I live in the hills above San Jose California.  We have far more people here in the bay area than Denver.  Exede can still be subscribed here because it is a "metro" area. Most people can go to cable or DSL so satellite subscribers are few.  However, if you live in the Redding California area, you are out of luck with exede.  The rural areas are where exede thrives due to a lack of  anything else that can supply internet, so  capacity on those beams is reached by high area demand and the pipe can only supply so much.  You are wrong to be angry at exede for being unable to supply you with their service.  If you did have exede service, and it was terribly slow, wouldn't you be angry if they continued to sell to new subscribers making your connection all the worse?  They had to draw the line at being able to supply existing customers with some semblance of decent service.


I said above that you can contact them at  exedelistens@viasat.com
It may be possible that you have a persistent "cookie" in you computer that causes any zip code to return as unavailable so you should contact exede for a final and accurate status in your area.
Photo of Jason Hamrick

Jason Hamrick

  • 5 Posts
  • 0 Reply Likes
the Boise metro area where dls and cable is everywhere.. exede is still not available... and quick google search of exede satellite reviews. shows not one single positive. (so it looks as though they are already screwing their customers over. just as you're describing) fortunately for me I was only looking for my cabin where it would be nice to have access if I wanted to work up there at times. Here at home I have 300mbps unlimited internet. Have fun with the shitty exede company. I'm sure judging by the reviews, they won't be around long. unfortunately for me, I've wasted about two our of my evening looking in to this garbage organization.
Photo of Alex

Alex, Viasat Corporate Communications

  • 671 Posts
  • 297 Reply Likes
Jason, we do have plans to offer better service in your neck of the woods next year when our new satellite is in operation. We do have some coverage over Idaho with our legacy WildBlue service, but those beams are closed to new customers at this time. The way it works is you start where the most people are, and the West is just more sparsely populated.