Is HughsNet any better?

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  • Updated 2 years ago
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I've had WildBlue (Exede) since July 2011.  For 6 years I've never had speeds in excess of 3.2 down and .03 up.  Early on, I reported this issue repeatedly and provided copious speed test documentation to technical support, but nothing was done and nothing changed.  I eventually gave up as I could not spend my free time 'working' for this company. 

HughsNet's recent promotion of 25 down and 3 up has me thinking that I should switch companies, although I dread the experience.  Both companies show a caveat in their fine print that essentially states, "We don't guarantee anything so you have to live with what you get."  So, I'm looking for some informed advice (and maybe a pep talk to get me re-booted for another go-around with WildBlue support.)  What say you?    
Photo of Placerville


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Posted 3 years ago

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Photo of VeteranSatUser


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Viasat-2 is going to have coverage all over the USA and even other places, like the Atlantic Ocean since they also deliver broadband to a number of airlines and even some VERY high government officials (do a little research and find out who).  The only thing that would prevent you from getting on Viasat-2 was if you didn't have a clear line of sight to the satellite (but for the large majority of current Exede customers that shouldn't be a problem).

Yes it certainly is more complicated.  Everything has to be coordinated, from a satellite in space to ground stations and the infrastructure to support it.  But keep in mind satellite internet technology has been around for a few decades, and is constantly evolving. Just keep in mind, the next generation of tech Viasat is going to have is going to be a 2018 model, while Hughesnet still has the 2012 model for sale!