Is HughsNet any better?

  • 4
  • Question
  • Updated 2 years ago
  • Acknowledged
I've had WildBlue (Exede) since July 2011.  For 6 years I've never had speeds in excess of 3.2 down and .03 up.  Early on, I reported this issue repeatedly and provided copious speed test documentation to technical support, but nothing was done and nothing changed.  I eventually gave up as I could not spend my free time 'working' for this company. 

HughsNet's recent promotion of 25 down and 3 up has me thinking that I should switch companies, although I dread the experience.  Both companies show a caveat in their fine print that essentially states, "We don't guarantee anything so you have to live with what you get."  So, I'm looking for some informed advice (and maybe a pep talk to get me re-booted for another go-around with WildBlue support.)  What say you?    
Photo of Placerville

Placerville

  • 10 Posts
  • 1 Reply Like

Posted 2 years ago

  • 4
Photo of James

James

  • 333 Posts
  • 52 Reply Likes
look into straighttalk and Verizon prepaid cellphone plans usually you can get for $40-$45 Unlimited talk,text and few gig of data.as long as you have cellphone coverage in your area it should work good.
Photo of Placerville

Placerville

  • 10 Posts
  • 1 Reply Like
Thank you, James.  Unfortunately, I live in an area that has almost zero cellular reception.  Also, no DSL from my landline company (at&t).  Satellite is my only choice.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3130 Posts
  • 2014 Reply Likes
Placerville. What plan are you on? Wildblue Legacy, Exede 5 or Exede 12.
Photo of Placerville

Placerville

  • 10 Posts
  • 1 Reply Like
Thanks for asking, it's Excede 5.
Photo of xode0000

xode0000, Champion

  • 497 Posts
  • 167 Reply Likes
Since you have Exede, it is even more probable that the cause of your 0.03 up is a problem at your location.  What does http://192.168.100.1 show?  If you post a screenshot of that page on this forum, please make sure you remove all personal account information first.  In particular, what does SNR on that page say.

Regarding data capacity, you might want to go to http://myexede.net and login with your username and password.  Once in your account, go to "Change my plan" and see if there are larger data plans available to you.  Exede is constantly making new offerings available.  My understanding is that you can change data plans at any time and without penalty.

What I do know is that satellite internet service can be made to work.  Personally, I keep my internet connection for everyday internet activities speed limited on my end to 0.15 Mbps (about 3X dial up).  That prevents websites from burning up my data too fast.  I have no problems with website timeouts or anything else like that with that speed limit in place.  Then again, I have also looked for and shut off all of the cruft that is so ever present in programs and OSes these days.  However, when I need the speed (e.g. a truly large file download), I can temporarily lift that speed limit at any time and when I have done so, I have gotten as fast as 2.5 Mbytes a second.
Photo of Brian

Brian, Champion

  • 296 Posts
  • 216 Reply Likes
You'll find the same ups and downs.

Exede/ViaSat just put a satellite into orbit. Not certain when it will be fully functional or exactly what the services will be but from their press release it should be an improvement.

Before you lock into another 1 or 2 year contract w/ Hughes stay steady for a bit.

"The innovations in our ViaSat-2 spacecraft and underlying network will enable us to be one step closer to connecting the world, and delivering new higher speed fixed and mobility services that will continue to compete with traditional broadband services." https://www.viasat.com/news/viasat-2-...
Photo of Placerville

Placerville

  • 10 Posts
  • 1 Reply Like
Thank you, Brian.  You commented, "You'll find the same ups and downs."  If HughsNet is now offering 25 up, wouldn't it be reasonable that there would be an actual speed improvement with that offer?  It doesn't seem logical that with this new offer that I'd still be getting 3 down.  That would be almost impossible to excuse even for a satellite company.  Regarding your comment about Exede's new satellite.  How would I/we know if it would benefit us in any way?  Will Excede actually notify users when it's active?  And, when they do, do you think they might dangle it out there with a, "pay us more and you can have this" approach?
Photo of Brian

Brian, Champion

  • 296 Posts
  • 216 Reply Likes
Bad choice of words on my part. By ups and downs I meant goods times and bad times.

I have no idea how ViaSat will roll out the new product to current users. But, Again, before you lock into another one or two year contract maybe wait another few months. Maybe until the beginning of the New Year.

I suspect when it's available there will be substantial chatter on the forum.
Photo of James E Besser

James E Besser

  • 77 Posts
  • 37 Reply Likes
type in complaints hughesnet GEN 5, stay with exede
(Edited)
Photo of Isabelle Smith

Isabelle Smith

  • 1 Post
  • 0 Reply Likes
I switched to Hughes Net in April.  The reception is better but twice their security is not.  Twice my (strong) passwords have been stolen and $80 of data stolen in first 3 months of the plan.  I suspect neighbors, but how is it possible for strong passwords to be stolen twice?  They have now turned off my wi fi so I have the direct cable from computer to modem.  This is not what I'm paying for.
Photo of C0RR0SIVE

C0RR0SIVE

  • 41 Posts
  • 14 Reply Likes
"type in complaints hughesnet GEN 5, stay with exede"

Can say the same about Exede, or any large company to be honest.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
I wholeheartedly agree. Stick with Exede/Viasat, I think we will see the better plans they're promising as soon as Viasat 2 is online for us. Also read the blog about their plans for even more satellites in the coming years. Good stuff ahead
Photo of Brian

Brian, Champion

  • 296 Posts
  • 216 Reply Likes
You should check the thread from about a year ago on the same topic.

https://community.exede.com/exede/top...
Photo of Gwalk900

Gwalk900, Champion

  • 451 Posts
  • 471 Reply Likes
WildBlue and Exede are not the same level of service.
WildBlue is the functional equivalent of Hughesnets Spaceway3 9000 system whereas Exede is equivalent to THE Hughes Gen4 system.

There are many reasons for slow speeds besides overloaded or over sold beams/gateways.
Proper troubleshooting is in order to see if your performance meets your platforms expected performance levels.
Photo of Placerville

Placerville

  • 10 Posts
  • 1 Reply Like
Good input.  Thank you.
Photo of Mark Sundeen

Mark Sundeen

  • 1 Post
  • 0 Reply Likes
I  agree. They have oversold the bandwidth capacity. My download speeds are consistently 1 mega bit or less. On a few rare occasions it runs as promised at 10 or 11,  but this is also on a PC connected directly to the modem and not wifi. I also just found out that they change their plans often. I have been paying $69 for the Liberty 10 plan when the price for the Liberty 12 plan is $50. I can't believe that they would continue to charge me the higher price when they reduced their prices. I was told that they can't modify my plan without my consent. I call BS on that. I guarantee that if they were raising prices that they could do it. I have been a customer since 2009 and I know that they could at least send out a notice that rates are changing. It's just  frustrating when Satellite is the only game in my area other than dial up. Also I have been hearing about them getting a new bird in orbit for many years. Hopefully service improves when they get it online!!
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3163 Posts
  • 2034 Reply Likes
Mark, Exede will not change your plan without your consent. The moderators have posted on this forum that users should check the plans available by going to the dashboard at my.exede.net. Cell providers and other ISPs and cable providers have the same policy.
Photo of wm4bama

wm4bama, Champion

  • 427 Posts
  • 274 Reply Likes
And remember Mark, when Exede changes or adds plans to your service area (spot-beam) you are grandfathered into the plan you currently have when these changes occur and it's your responsibility to periodically check to see if anything has changed for your options and to initiate your option to change plans if you find something better than the plan you have...☺☺☺
Photo of Brad

Brad, Viasat Employee

  • 3507 Posts
  • 1316 Reply Likes
That's correct. We don't change people's plans for that very reason. We want people to have a chance to be grandfathered into plans (see those that stayed on the Classic Plans over the Liberty plans) at the rate of plan changes as the beam will allow, we do not notify customers of what's available in their area as it happens but customers can always check at my.exede.net or www.exede.com
Photo of smcvay

smcvay

  • 1 Post
  • 0 Reply Likes
I just discovered the lower prices as well and I'm not happy that I was not informed!  I have the Liberty 30 which I have been paying $149.99/ mo for YEARS and now I see they have Liberty 50 for $100.00/mo.!!  Not good business to do this to your customers!
Photo of xode0000

xode0000, Champion

  • 497 Posts
  • 167 Reply Likes
I just discovered the lower prices as well and I'm not happy that I was not informed!
I fail to see what the problem here is.  As soon as that Liberty 50 plan was available to you, you would have been able to see that in your account and be able to switch to it.  Exede has 1000s of customers.  It is unreasonable to expect Exede to notify each customer personally every time they make a better plan available.  It's not like Exede kept anything hidden from you.

As far as Exede having the better plan now but didn't when you first signed up, that simply means that Exede is growing its plans over time while keeping the price constant or perhaps even dropping the price.  That is the exact opposite of what I have seen other ISPs, and especially cable, do and is what I consider to be one the advantages of Exede.
Photo of Brad

Brad, Viasat Employee

  • 3507 Posts
  • 1316 Reply Likes
As we continue to manage the workload of ViaSat 1 and the wait for ViaSat 2, the plans will probably change irregularly and will be 100% based on what beam you are in and what can be offered. We have hundreds of beams and to give every customer updates as they happen will both be tiresome and would probably lead to a lot of complaints about plans being offered that are no longer available due to outdated information. Really the best thing to do is periodically check my.exede.net to see what's going on. This is also why if one was to go on vacation plan and come back with all different options.
Photo of Ron D Stricklin

Ron D Stricklin

  • 81 Posts
  • 24 Reply Likes
Tiresome? If only some one could invent some sort of computing device that could used some kind of machine programming language. Lets call this hypothetical device a computer. As far as the, shall we call the programming language "code", code... Well lets just say the code on the computer could see when new plans come to a beam and contact the customers, thru a hypothetical form of electronic or paperless mail. But computers don't exist, there is no programming code in existence, and no one has invented email so it would require you to call every customer one by one. The reality is customers that are grandfathered in and they pay more while wasting less resources. You are unethical but this is business 101.
Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
Maybe someone could invent a webpage that a customer could go to with a click of a mouse and see what plans are available, maybe call it "dashboard".  No, that would be way to hard for customers to handle.  What was I thinking?
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
Or gee, i don't know, just post over and over the link to this new fangled "Dashboard" thingy majigger maybe. Something like so:
https://mysso.exede.net/

or click My Exede here: https://www.exede.com/customer-portal/
(Edited)
Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
Sorry, WAY to much trouble, besides I pay $100 a month and all Exede does is provide me with access to the entire world.  They owe me a lot more.  They should blow my nose when it runs, hold my hand when it gets dark outside.  ( this would be really funny if it wasn't tragically true for a lot of posters here.)
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
Oh, don't forget, they went and told us about "Satellite Secret Sauce" so now they should provide all of our meals for us too. XD

I mean access to the world at our fingertips, an email, live chat and, phone number to call if we can't access the world for a bit, unlimited data, speeds up to and, sometime in excess of 30 Mbps, articles to help us manage our usage, troubleshoot service and more., blogs keeping us up to date on future and current technological developments and new satellites simply isn't enough. LOL.
Photo of Kathryn Luebcke

Kathryn Luebcke

  • 5 Posts
  • 0 Reply Likes

Great - well we decided to go with Exede in interim and hope my client is happy - in meantime Comcast is working as fast as they can to get what they promised to my clients home so she keeps her job!  By that time maybe Exede will have 100mbps!


Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
It's possible, depends on how long Comcast takes to get service to her home. Hopefully her employer will be understanding of the situation in the meantime.
Photo of xode0000

xode0000, Champion

  • 497 Posts
  • 167 Reply Likes
For 6 years I've never had speeds in excess of 3.2 down and .03 up.
That 0.03 up is way too slow even for Wildblue and makes me wonder if there could be a problem at your location.  Possible problems are: problem programs on your computer; your dish might not be pointed correctly; a cable between your modem and tria has degraded (my understanding is that there are 2 cables from a wildblue modem to its tria, one for transmit and one for receive, and the transmit cable only has degraded); condensation in the tria; if you have wifi, rogue devices (e.g. DirectTV) might be draining your resources.

You might want to look at: if you are using windows 10, are you sure that all of its resource wasting apps turned off; is your browser set up such that it doesn't waste data (google chrome is by far the worst); your wildblue modem page to see if it is showing any problems.

So, I'm looking for some informed advice (and maybe a pep talk to get me re-booted for another go-around with WildBlue support.)
First tier Wildblue support are script driven filters and may not provide the needed focus.  My recommendation is that you gather as much troubleshooting information as you can using my suggestions above and then send an email referencing this forum thread and with that troubleshooting information to exedelistens@viasat.com
(Edited)
Photo of Placerville

Placerville

  • 10 Posts
  • 1 Reply Like
Thank you for this, and the link.
Photo of Hfcomms

Hfcomms

  • 112 Posts
  • 152 Reply Likes
The grass is always greener....

Funny thing is that you have people ditching Hughesnet and coming to Exede hoping for better performance as well.  I had Hughesnet for years starting out with the DW6000, DW7000 to DW9000 and left them to come to Exede last fall and Exede's performance for me is much better.

With Hughes newest satellite [if you can get on it] it should do better than what Exede currently does but that satellite is going to get full too.  When Exede's newest satellite comes on line early next year it will run rings around what Hughesnet has and so on.  It's a crap shoot. 
(Edited)
Photo of xode0000

xode0000, Champion

  • 497 Posts
  • 167 Reply Likes
I would also like to add that the security of your internet connection is critically important.  How much good is "fast speeds" going to do you if a hacker breaks in to your computer through your ISP, steals your online banking credentials and empties all of your bank accounts.

Exede has quite robust security practices as described at http://www.exede.com/documents/master/network-management-policy.pdf and, as far as I am able to tell, has put those security practices into effect.  Based on...
The reception is better but twice their security is not.  Twice my (strong) passwords have been stolen and $80 of data stolen in first 3 months of the plan.
...from Isabelle Smith's posting above, the same does not look to be true for HughesNet.

Regarding filling up a satellite, it looks like Exede actively tries to prevent that also, as described at http://www.mach1pc.com/reviews/exede-satellite-review-what-you-need-to-know-before-buying/
Photo of Placerville

Placerville

  • 10 Posts
  • 1 Reply Like
Thank you for your comments and links.  Very helpful.  Also, thanks to those above for your input.

Being stuck with no other alternative than satellite for an ISP is problematic and very limiting.  And, as we are now down to only two providers, it's only going to get worse.

I do feel a bit guilty complaining as it feels like a 'first world' issue but, with the average U.S. ISP at 26.6 Mb/s and the global average at 15 Mb/s it seems that the satellite industry could be doing a whole lot better job for the monthly fees we're paying in the U.S. which, by the way, are the highest in the world.

My wish is that they would provide the speeds they advertise without caveat.  And, going forward, monitor those speeds on an ongoing basis and pro-actively correct any failures before the customers complain.  I worked for at&t operations for 30 years.  We had central office based programs that would scan the network daily for issues on subscriber lines and fix them before they were reported.  If at&t could do that in the 1970's, why can't the ISP providers do it today?    
(Edited)
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3163 Posts
  • 2034 Reply Likes
Placerville, unlike the ground based internet providers, satellite providers can not increase data throughput without launching a another satellite. This take at least 3 years to design, test, schedule a place at one of the rocket facilities, launch, ten the 4 or 5 months to get the satellite into final orbit position, do more testing, and finally start selling to users. All at a cost of well over a half billion dollars.

If something fails in the satellite after it is launched, it is not possible to send the tech up 22,500 miles to replace a part.

Both providers of satellite internet have in the past 6 months or so have launched a new satellite, Hughesnet  Gen5 is already in service, and the ViaSat/Exede new satellite was launched on June 1st, and will be in its final position sometime in October, and ready for accepting users in early 2018.
Photo of Placerville

Placerville

  • 10 Posts
  • 1 Reply Like
Sounds promising, thank you.
Photo of C0RR0SIVE

C0RR0SIVE

  • 41 Posts
  • 14 Reply Likes
I would also like to add that the security of your internet connection is critically important.  How much good is "fast speeds" going to do you if a hacker breaks in to your computer through your ISP, steals your online banking credentials and empties all of your bank accounts.
Just to clear something up...  No one can remotely access your network on Hughesnet.  If the user is having issues with their password being jacked, they need to complain to local law enforcement if it's the wifi pass.  If the neighbors are in fact somehow brute forcing their way into a wifi network, they are committing a felony in most jurisdictions.

It's also not up to the ISP to check every bit and byte of data to prevent end users from getting malware that can lead to the theft of a banking password.
Photo of xode0000

xode0000, Champion

  • 497 Posts
  • 167 Reply Likes
Just to clear something up...  No one can remotely access your network on Hughesnet.
Are you sure?  Many ISPs leave big gaping holes in their security in order to squeeze out more profit.

For example, Verizon, AT&T and other large wireless ISPs attach to each customer what are called supercookies, which, when a customer visits any website, that website, if they have paid the wireless ISP a fee, can access the account information the wireless ISP maintains on that customer and customize its behavior to that customer accordingly.  Of course, these supercookies are completely hackable and give malware an open door right into that customer's computer.  Then, there are the small time wireless ISPs, of which I personally know of 3, that connect all of their customers to the internet through one IP address, meaning that those ISPs have an internal network of their own that is completely hackable from the internet.  Then, there is cable which has been known to use a customer's internet connection as a wifi hotspot.

I get the impression that HughesNet is a very mercenary company and one that would try to squeeze out more profit and not pay attention to the security implications of having done so.  I do not get that impression with Exede.
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4367 Reply Likes
All the more reason not to opt for an all-in-one router/modem solution offered by any ISP including ViaSat ... security.

You likely lose full control over the doorway to your network... the router. Even the eSVT Job Aid's documentation shows a glaring security hole with the combined modem under the Home Network View exposing some info that should not go beyond the router and your network.

Simply buy your own and secure it properly, the security of your network is your own responsibility not your ISP's. In addition secure and protect your devices properly. Proper security consists of a layered approach not simply one locked door. How many simply rely upon one antivirus without a secondary (a second opinion is always good to have).

From that security perspective, the only thing a combined modem/router/voice adapter for the extra $5 per month offers is reduced desktop clutter and convenience - due to complacency it is often at the expense of your own security  ;)

As far as the HughesNet vs. Exede debate goes, choose wisely. Accept responsibility for your own security and base the decision on direct bandwidth considerations.

There are proportionally just as many satisfied users on each and proportionally just as many unsatisfied.
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3176 Reply Likes
Good advice! I agree. A person needs to do research and select the products and configuration that will best suit their needs. No company is going to deliver 100% customer satisfsction.
Photo of xode0000

xode0000, Champion

  • 497 Posts
  • 167 Reply Likes
All the more reason not to opt for an all-in-one router/modem solution offered by any ISP including ViaSat ... security...
Simply buy your own and secure it properly, the security of your network is your own responsibility not your ISP's...
Agreed on all of the above.  However, every time you tell your browser to go to a website, you are by nature stepping outside of the security perimeter you set up with your router.  Because you gave your browser permission to go to that website, you are also telling your router to allow whatever comes back through your browser into your network.  This where your ISP's security practices become critical.  An ISP that creates security holes in their connection between a website and your network in order to squeeze out more profit is going to be much more of a security hazard for your browser than an ISP that doesn't.  The ideal ISP connection is a data link bridge between where you appear on the internet and the entry point for your router to your own network, and nothing more than that.  Exede, provided you don't have the wifi modem and router combo (I don't), looks like such a connection.  However, there are questions about the other ISPs.
Photo of Gwalk900

Gwalk900, Champion

  • 451 Posts
  • 471 Reply Likes

With the exception of some business class plans, all residential Hughes users are behind a CGN server. They have no "public facing" IP address. You are essentially "lost in the mess" and the Hughes servers has to sort and route.

That is on the "outer facing" portion of the Network connection.

The context of the users comment however was related to "local" security .... she thought passwords being hacked ....

Local security is in the hands of the user .......

Don't click on everything

Install, update and scan regularly with a reputable A/V and anti-malware software

Disable cloud services

Don't run as "Admin"

Set parental controls if applicable.

As to router settings:

Change GUI username and password

Enable strong wireless encryption

Keep firmware updated

Disable WPS

Disable UPnP

Disable Remote Access

Disable all wireless Guest Accounts on all available frequencies.

Be aware of what internal Router services are enabled ... URL and DNS filtering among others.

The above is just a few of the areas that need to be addressed.



Most Routers allow you to run a "security assessment" .... do so:



Security from the Ethernet port back is the reasonability of the user, not the ISP regardless of brand.

In my opinion, "security" starts with a properly set up, user owned, Router and extends to the area behind the keyboard.



 

Photo of xode0000

xode0000, Champion

  • 497 Posts
  • 167 Reply Likes
all residential Hughes users are behind a CGN server. They have no "public facing" IP address.
By CGN server, I take it you mean https://en.wikipedia.org/wiki/Carrier-grade_NAT

That in turn means that HughesNet is no different than the 3 local wireless ISPs in my area that connect all of their customers to the internet through one IP address.  That is also not the way Exede puts you on the internet: with Exede, you get your own IP address on the internet and, at least with residential accounts, that IP address tends to change from one internet session to the next.

Let's say that a customer has done everything that you have recommended above, including having properly set up their router and secured everything behind it.  A customer is still much better off with Exede and not HughesNet as far as security is concerned for the following reasons:
  • HughesNet's CGN server is a sitting duck that has a fixed IP address on the internet.  Since it translates IP addresses and routes traffic accordingly, it has a network identity and thus can be hacked.
  • Once HughesNet's CGN server is hacked, the hacker then can continue to probe any customer's router with impunity and without anyone even being able to become aware of the hacker's presence since they are now inside that CGN server and therefore hidden from the internet.  From that point, it is only a matter of time until that hacker finds a flaw in the customer's router and gets into the customer's own network.  Flaws are constantly being found in routers, just as they are in windows.
  • With Exede, a customer has their own IP address on the internet that tends to change and is therefore a semi-moving target, a much better situation.
My position is: you can never have enough security.  Everything else being equal, I will choose the ISP that has better security of their own.
Security from the Ethernet port back is the reasonability of the user, not the ISP regardless of brand.
Unfortunately, if an ISP's security is poor, it also jeopardizes the security a customer has set up for their own internal network.
Photo of xode0000

xode0000, Champion

  • 497 Posts
  • 167 Reply Likes
I just found more confirmation of: if an ISP's security is poor, it also jeopardizes the security a customer has set up for their own internal network, and another grc.com shields up type of website: https://www.wordfence.com/blog/2017/04/check-your-router/

Then, there is further confirmation of the problems with CGN servers: https://f5.com/resources/white-papers/the-myth-of-network-address-translation-as-security
(Edited)
Photo of Kathryn Luebcke

Kathryn Luebcke

  • 5 Posts
  • 0 Reply Likes

Has Excede added tools so it's faster than the latest Hughes.Net

was going to get installed on 15th?


Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3176 Reply Likes

The answer is simple.  If you got with Hughesnet, you will get technology that has been in place since 2012.  Even the new Hughesnet plans are based on this old technology, as the latest satellite is just more of the same.  Yes, it will give you some better speed right now, but won't really give you more data capacity.

If you do your research, you will see in 6 - 9 months Viasat will be rolling out service on their new satellite, which is a complete redesign and has updated technology over 5 years newer than Hughesnet.  To put it in comparison, do you want a flip phone or do you want a mobile device with the latest technology?

Bottom line.  Stay put and see what Viasat has to offer in the coming months.  If you commit to Hughesnet now you could be locked into a 2 year contract and then might regret it when the new Viasat plans appear.If you still are not satisfied with what they have to offer then, Hughesnet will still be there with their outdated technology to provide service to you. 

Photo of Brad

Brad, Viasat Employee

  • 3505 Posts
  • 1316 Reply Likes
I know I may sound bias....working for Viasat and all but I fully agree. Jumping ship will put you in a 2 year agreement (potential cancel fee if you're not finished on the Exede side) and in a few months if we are seen as universally better of a service you'll have to wait a while to jump on unless you want to pay a fee. I've seen some suggested plans and I think that the wait will be worth it.
Photo of Placerville

Placerville

  • 10 Posts
  • 1 Reply Like
Thank you, Brad.  Will there be a 'universal' announcement to WildBlue.EXCEDE customers when this new technology is up and running?
Photo of Brad

Brad, Viasat Employee

  • 3505 Posts
  • 1316 Reply Likes
oh yeah as hard as it may be believed we're probably more ready for ViaSat 2 than the customers at this point. We will make many announcements closer to time. This forum is a pretty good place for a "first look" at some of our bigger announcements.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3161 Posts
  • 2033 Reply Likes
Placerville, there will definitely be announcements by ViaSat when ViaSat 2 is ready to accept customers, and the data plans available. Both on this forum and on the Exede.com website.


Placerville, also since you are on the Exede 5 plan, right now you are getting your internet from the Anik satellite, which is nearing its 15 year life, and was the original Wildblue internet service, which has older technology, slower speeds, and a smaller data throughput capability.

As Brad has suggested, you will be further ahead if you can just wait another 6 months or so for the newer offerings. Definitely they will offer much better speeds ad more data.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
I totally agree, just hang tight for Viasat 2. I'm sure we will all see some great plans made available, compared to what we have now and, you don't want to be in a contract with the competition if Exede/Viasat tosses something out there that is superior to what they can offer.

I can believe Viasat, like the rest of us is over there "Hurry up VS-2, get yourself into the right orbit already." :)
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver), Champion

  • 931 Posts
  • 505 Reply Likes
yeah i cant believe that either bev. that they want it to hurry up and go into its litty bitty itty tiny place so they can get it up and running on this :D so therefore i WAS thinking of switching to a different ISP... BUT!!! I LOVE EXEDE MORE!!! <3 also more data plans also :D which i hope is like double the amount onto the freedom plan imma on right now...

but yeah imma waiting for viasat-2 to come next year :D cant wait!!! :D
Photo of Kathryn Luebcke

Kathryn Luebcke

  • 5 Posts
  • 0 Reply Likes

Is Excede still better than HughesNet for Business?  Hughes says they have the latest Next Gen 5 or something like that and my client needs to have 25mbps minimum with 3 upload or faster.  Comcast told her that she had internet and they came to install and said it's 3/4 of a mile away!

They had her sign a contract - now she's stuck or I am stuck paying for Hughes or Excede - Hughes has the 50GB too now.???

Photo of Stephen Rice

Stephen Rice, Champion

  • 2800 Posts
  • 1454 Reply Likes
Who did she sign a contract with?
Photo of Brad

Brad, Viasat Employee

  • 3505 Posts
  • 1316 Reply Likes
I'd recommend calling us at 855-863-6566 for our business services so you can get all the information you'll be needing there
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
I had an Exede Business account for a while. Feel free to ask questions if, that suits you. I can tell you what my experience was.

The only resons I went back to a residential account is becasue Liberty 50 became available in my area and, i could get the boost 25 and, Exede voice for roughly the same as I was paying for Business internet alone. Now, Unlimited is on my beam so, that was a good move on my part from a cost standpoint at least. With Viasat 2 coming online in a few months, I have a feeling Viasat is pretty much going to leave Hughesnet in the dust.
Photo of Kathryn Luebcke

Kathryn Luebcke

  • 5 Posts
  • 0 Reply Likes

Well Exede sounds better with 30mbps and 3 upload and Unlimited data with 150GB - first 3 mos $100 then $150 after - $315 max cancellation. It's about $50 more than HughesNet.  My concern is performance and not dropping off as her work takes hours and she does not need to lose everything she worked on for hours with interruptions.  I just wonder if they are really giving the client the 30mbps and I want to know they are going to have the option for faster with this new Satellite to 100mbps hopefully first quarter of next year.

She works from home in the software testing business and programming so she needs the very best, after all her boss approved the request to work from home since Comcast sent her the contract to sign and she bought the house based on this information.  This is the craziest thing I have ever experienced with a big company knowing how important this was to her and her livelihood.

Photo of wm4bama

wm4bama, Champion

  • 427 Posts
  • 274 Reply Likes
Placerville, if you're on the Exede-5 plan it probably means your address was not in the footprint of a VS-1 beam, which has up to 12Mbs download and 3Mbs upload speeds.

Instead you were placed on one of the older satellites, Anik-F2 or WB-1 augmented beams which offer
SPEED ON ALL PLANS: UP-TO 5 Mbps DOWNLOAD SPEED / 1 Mbps UPLOAD SPEED and will be slower than that if the beam is congested.

More than likely you will have a better chance of getting on a VS-2 beam, but no sure thing..

Best advice is to wait and see, get a free sight visit to verify you are able to get on one of the VS-2 beams...

Were you offered a choice of Exede-5 or Exede-12 plans when you signed up?
Photo of Placerville

Placerville

  • 10 Posts
  • 1 Reply Like
Excellent advice.  Thank you everybody.  (This is more complicated than I thought.)
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3176 Reply Likes

Viasat-2 is going to have coverage all over the USA and even other places, like the Atlantic Ocean since they also deliver broadband to a number of airlines and even some VERY high government officials (do a little research and find out who).  The only thing that would prevent you from getting on Viasat-2 was if you didn't have a clear line of sight to the satellite (but for the large majority of current Exede customers that shouldn't be a problem).

Yes it certainly is more complicated.  Everything has to be coordinated, from a satellite in space to ground stations and the infrastructure to support it.  But keep in mind satellite internet technology has been around for a few decades, and is constantly evolving. Just keep in mind, the next generation of tech Viasat is going to have is going to be a 2018 model, while Hughesnet still has the 2012 model for sale!

Photo of Kathryn Luebcke

Kathryn Luebcke

  • 5 Posts
  • 0 Reply Likes
My client signed a contract with Comcast - it's .7 mile away and they did 2 surveys and told her there was definitely internet there in Willits CA - so now it's either Exede or HughesNetGen5 for now until Comcast can build it - so far they have not canceled the order so hopefully they come through!  But I am not getting return emails from the gal who set it up.