Is HughsNet any better?

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I've had WildBlue (Exede) since July 2011.  For 6 years I've never had speeds in excess of 3.2 down and .03 up.  Early on, I reported this issue repeatedly and provided copious speed test documentation to technical support, but nothing was done and nothing changed.  I eventually gave up as I could not spend my free time 'working' for this company. 

HughsNet's recent promotion of 25 down and 3 up has me thinking that I should switch companies, although I dread the experience.  Both companies show a caveat in their fine print that essentially states, "We don't guarantee anything so you have to live with what you get."  So, I'm looking for some informed advice (and maybe a pep talk to get me re-booted for another go-around with WildBlue support.)  What say you?    
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Placerville

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Posted 10 months ago

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James

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look into straighttalk and Verizon prepaid cellphone plans usually you can get for $40-$45 Unlimited talk,text and few gig of data.as long as you have cellphone coverage in your area it should work good.
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Placerville

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Thank you, James.  Unfortunately, I live in an area that has almost zero cellular reception.  Also, no DSL from my landline company (at&t).  Satellite is my only choice.
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Steve Frederick, Champion

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Placerville. What plan are you on? Wildblue Legacy, Exede 5 or Exede 12.
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Placerville

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Thanks for asking, it's Excede 5.
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xode0000, Champion

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Since you have Exede, it is even more probable that the cause of your 0.03 up is a problem at your location.  What does http://192.168.100.1 show?  If you post a screenshot of that page on this forum, please make sure you remove all personal account information first.  In particular, what does SNR on that page say.

Regarding data capacity, you might want to go to http://myexede.net and login with your username and password.  Once in your account, go to "Change my plan" and see if there are larger data plans available to you.  Exede is constantly making new offerings available.  My understanding is that you can change data plans at any time and without penalty.

What I do know is that satellite internet service can be made to work.  Personally, I keep my internet connection for everyday internet activities speed limited on my end to 0.15 Mbps (about 3X dial up).  That prevents websites from burning up my data too fast.  I have no problems with website timeouts or anything else like that with that speed limit in place.  Then again, I have also looked for and shut off all of the cruft that is so ever present in programs and OSes these days.  However, when I need the speed (e.g. a truly large file download), I can temporarily lift that speed limit at any time and when I have done so, I have gotten as fast as 2.5 Mbytes a second.
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Brian, Champion

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You'll find the same ups and downs.

Exede/ViaSat just put a satellite into orbit. Not certain when it will be fully functional or exactly what the services will be but from their press release it should be an improvement.

Before you lock into another 1 or 2 year contract w/ Hughes stay steady for a bit.

"The innovations in our ViaSat-2 spacecraft and underlying network will enable us to be one step closer to connecting the world, and delivering new higher speed fixed and mobility services that will continue to compete with traditional broadband services." https://www.viasat.com/news/viasat-2-...
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Brian, Champion

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Bad choice of words on my part. By ups and downs I meant goods times and bad times.

I have no idea how ViaSat will roll out the new product to current users. But, Again, before you lock into another one or two year contract maybe wait another few months. Maybe until the beginning of the New Year.

I suspect when it's available there will be substantial chatter on the forum.
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James E Besser

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type in complaints hughesnet GEN 5, stay with exede
(Edited)
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Isabelle Smith

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I switched to Hughes Net in April.  The reception is better but twice their security is not.  Twice my (strong) passwords have been stolen and $80 of data stolen in first 3 months of the plan.  I suspect neighbors, but how is it possible for strong passwords to be stolen twice?  They have now turned off my wi fi so I have the direct cable from computer to modem.  This is not what I'm paying for.
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C0RR0SIVE

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"type in complaints hughesnet GEN 5, stay with exede"

Can say the same about Exede, or any large company to be honest.
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Bev, Champion

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I wholeheartedly agree. Stick with Exede/Viasat, I think we will see the better plans they're promising as soon as Viasat 2 is online for us. Also read the blog about their plans for even more satellites in the coming years. Good stuff ahead
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Brian, Champion

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You should check the thread from about a year ago on the same topic.

https://community.exede.com/exede/top...
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Gwalk900, Champion

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WildBlue and Exede are not the same level of service.
WildBlue is the functional equivalent of Hughesnets Spaceway3 9000 system whereas Exede is equivalent to THE Hughes Gen4 system.

There are many reasons for slow speeds besides overloaded or over sold beams/gateways.
Proper troubleshooting is in order to see if your performance meets your platforms expected performance levels.
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Bev, Champion

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Or gee, i don't know, just post over and over the link to this new fangled "Dashboard" thingy majigger maybe. Something like so:
https://mysso.exede.net/

or click My Exede here: https://www.exede.com/customer-portal/
(Edited)
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Jim16, Champion

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Sorry, WAY to much trouble, besides I pay $100 a month and all Exede does is provide me with access to the entire world.  They owe me a lot more.  They should blow my nose when it runs, hold my hand when it gets dark outside.  ( this would be really funny if it wasn't tragically true for a lot of posters here.)
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Bev, Champion

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Oh, don't forget, they went and told us about "Satellite Secret Sauce" so now they should provide all of our meals for us too. XD

I mean access to the world at our fingertips, an email, live chat and, phone number to call if we can't access the world for a bit, unlimited data, speeds up to and, sometime in excess of 30 Mbps, articles to help us manage our usage, troubleshoot service and more., blogs keeping us up to date on future and current technological developments and new satellites simply isn't enough. LOL.
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Kathryn Luebcke

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Great - well we decided to go with Exede in interim and hope my client is happy - in meantime Comcast is working as fast as they can to get what they promised to my clients home so she keeps her job!  By that time maybe Exede will have 100mbps!


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Bev, Champion

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It's possible, depends on how long Comcast takes to get service to her home. Hopefully her employer will be understanding of the situation in the meantime.
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xode0000, Champion

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For 6 years I've never had speeds in excess of 3.2 down and .03 up.
That 0.03 up is way too slow even for Wildblue and makes me wonder if there could be a problem at your location.  Possible problems are: problem programs on your computer; your dish might not be pointed correctly; a cable between your modem and tria has degraded (my understanding is that there are 2 cables from a wildblue modem to its tria, one for transmit and one for receive, and the transmit cable only has degraded); condensation in the tria; if you have wifi, rogue devices (e.g. DirectTV) might be draining your resources.

You might want to look at: if you are using windows 10, are you sure that all of its resource wasting apps turned off; is your browser set up such that it doesn't waste data (google chrome is by far the worst); your wildblue modem page to see if it is showing any problems.

So, I'm looking for some informed advice (and maybe a pep talk to get me re-booted for another go-around with WildBlue support.)
First tier Wildblue support are script driven filters and may not provide the needed focus.  My recommendation is that you gather as much troubleshooting information as you can using my suggestions above and then send an email referencing this forum thread and with that troubleshooting information to exedelistens@viasat.com
(Edited)
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Placerville

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Thank you for this, and the link.
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Hfcomms

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The grass is always greener....

Funny thing is that you have people ditching Hughesnet and coming to Exede hoping for better performance as well.  I had Hughesnet for years starting out with the DW6000, DW7000 to DW9000 and left them to come to Exede last fall and Exede's performance for me is much better.

With Hughes newest satellite [if you can get on it] it should do better than what Exede currently does but that satellite is going to get full too.  When Exede's newest satellite comes on line early next year it will run rings around what Hughesnet has and so on.  It's a crap shoot. 
(Edited)
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xode0000, Champion

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All the more reason not to opt for an all-in-one router/modem solution offered by any ISP including ViaSat ... security...
Simply buy your own and secure it properly, the security of your network is your own responsibility not your ISP's...
Agreed on all of the above.  However, every time you tell your browser to go to a website, you are by nature stepping outside of the security perimeter you set up with your router.  Because you gave your browser permission to go to that website, you are also telling your router to allow whatever comes back through your browser into your network.  This where your ISP's security practices become critical.  An ISP that creates security holes in their connection between a website and your network in order to squeeze out more profit is going to be much more of a security hazard for your browser than an ISP that doesn't.  The ideal ISP connection is a data link bridge between where you appear on the internet and the entry point for your router to your own network, and nothing more than that.  Exede, provided you don't have the wifi modem and router combo (I don't), looks like such a connection.  However, there are questions about the other ISPs.
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Gwalk900, Champion

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With the exception of some business class plans, all residential Hughes users are behind a CGN server. They have no "public facing" IP address. You are essentially "lost in the mess" and the Hughes servers has to sort and route.

That is on the "outer facing" portion of the Network connection.

The context of the users comment however was related to "local" security .... she thought passwords being hacked ....

Local security is in the hands of the user .......

Don't click on everything

Install, update and scan regularly with a reputable A/V and anti-malware software

Disable cloud services

Don't run as "Admin"

Set parental controls if applicable.

As to router settings:

Change GUI username and password

Enable strong wireless encryption

Keep firmware updated

Disable WPS

Disable UPnP

Disable Remote Access

Disable all wireless Guest Accounts on all available frequencies.

Be aware of what internal Router services are enabled ... URL and DNS filtering among others.

The above is just a few of the areas that need to be addressed.



Most Routers allow you to run a "security assessment" .... do so:



Security from the Ethernet port back is the reasonability of the user, not the ISP regardless of brand.

In my opinion, "security" starts with a properly set up, user owned, Router and extends to the area behind the keyboard.



 

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xode0000, Champion

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all residential Hughes users are behind a CGN server. They have no "public facing" IP address.
By CGN server, I take it you mean https://en.wikipedia.org/wiki/Carrier-grade_NAT

That in turn means that HughesNet is no different than the 3 local wireless ISPs in my area that connect all of their customers to the internet through one IP address.  That is also not the way Exede puts you on the internet: with Exede, you get your own IP address on the internet and, at least with residential accounts, that IP address tends to change from one internet session to the next.

Let's say that a customer has done everything that you have recommended above, including having properly set up their router and secured everything behind it.  A customer is still much better off with Exede and not HughesNet as far as security is concerned for the following reasons:
  • HughesNet's CGN server is a sitting duck that has a fixed IP address on the internet.  Since it translates IP addresses and routes traffic accordingly, it has a network identity and thus can be hacked.
  • Once HughesNet's CGN server is hacked, the hacker then can continue to probe any customer's router with impunity and without anyone even being able to become aware of the hacker's presence since they are now inside that CGN server and therefore hidden from the internet.  From that point, it is only a matter of time until that hacker finds a flaw in the customer's router and gets into the customer's own network.  Flaws are constantly being found in routers, just as they are in windows.
  • With Exede, a customer has their own IP address on the internet that tends to change and is therefore a semi-moving target, a much better situation.
My position is: you can never have enough security.  Everything else being equal, I will choose the ISP that has better security of their own.
Security from the Ethernet port back is the reasonability of the user, not the ISP regardless of brand.
Unfortunately, if an ISP's security is poor, it also jeopardizes the security a customer has set up for their own internal network.
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xode0000, Champion

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I just found more confirmation of: if an ISP's security is poor, it also jeopardizes the security a customer has set up for their own internal network, and another grc.com shields up type of website: https://www.wordfence.com/blog/2017/04/check-your-router/

Then, there is further confirmation of the problems with CGN servers: https://f5.com/resources/white-papers/the-myth-of-network-address-translation-as-security
(Edited)
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Kathryn Luebcke

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Has Excede added tools so it's faster than the latest Hughes.Net

was going to get installed on 15th?


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VeteranSatUser, Champion

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The answer is simple.  If you got with Hughesnet, you will get technology that has been in place since 2012.  Even the new Hughesnet plans are based on this old technology, as the latest satellite is just more of the same.  Yes, it will give you some better speed right now, but won't really give you more data capacity.

If you do your research, you will see in 6 - 9 months Viasat will be rolling out service on their new satellite, which is a complete redesign and has updated technology over 5 years newer than Hughesnet.  To put it in comparison, do you want a flip phone or do you want a mobile device with the latest technology?

Bottom line.  Stay put and see what Viasat has to offer in the coming months.  If you commit to Hughesnet now you could be locked into a 2 year contract and then might regret it when the new Viasat plans appear.If you still are not satisfied with what they have to offer then, Hughesnet will still be there with their outdated technology to provide service to you. 

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Kathryn Luebcke

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Is Excede still better than HughesNet for Business?  Hughes says they have the latest Next Gen 5 or something like that and my client needs to have 25mbps minimum with 3 upload or faster.  Comcast told her that she had internet and they came to install and said it's 3/4 of a mile away!

They had her sign a contract - now she's stuck or I am stuck paying for Hughes or Excede - Hughes has the 50GB too now.???

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Stephen Rice

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Who did she sign a contract with?
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Brad, Viasat Employee

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I'd recommend calling us at 855-863-6566 for our business services so you can get all the information you'll be needing there
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Bev, Champion

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I had an Exede Business account for a while. Feel free to ask questions if, that suits you. I can tell you what my experience was.

The only resons I went back to a residential account is becasue Liberty 50 became available in my area and, i could get the boost 25 and, Exede voice for roughly the same as I was paying for Business internet alone. Now, Unlimited is on my beam so, that was a good move on my part from a cost standpoint at least. With Viasat 2 coming online in a few months, I have a feeling Viasat is pretty much going to leave Hughesnet in the dust.
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Kathryn Luebcke

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Well Exede sounds better with 30mbps and 3 upload and Unlimited data with 150GB - first 3 mos $100 then $150 after - $315 max cancellation. It's about $50 more than HughesNet.  My concern is performance and not dropping off as her work takes hours and she does not need to lose everything she worked on for hours with interruptions.  I just wonder if they are really giving the client the 30mbps and I want to know they are going to have the option for faster with this new Satellite to 100mbps hopefully first quarter of next year.

She works from home in the software testing business and programming so she needs the very best, after all her boss approved the request to work from home since Comcast sent her the contract to sign and she bought the house based on this information.  This is the craziest thing I have ever experienced with a big company knowing how important this was to her and her livelihood.

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wm4bama, Champion

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Placerville, if you're on the Exede-5 plan it probably means your address was not in the footprint of a VS-1 beam, which has up to 12Mbs download and 3Mbs upload speeds.

Instead you were placed on one of the older satellites, Anik-F2 or WB-1 augmented beams which offer
SPEED ON ALL PLANS: UP-TO 5 Mbps DOWNLOAD SPEED / 1 Mbps UPLOAD SPEED and will be slower than that if the beam is congested.

More than likely you will have a better chance of getting on a VS-2 beam, but no sure thing..

Best advice is to wait and see, get a free sight visit to verify you are able to get on one of the VS-2 beams...

Were you offered a choice of Exede-5 or Exede-12 plans when you signed up?
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Placerville

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Excellent advice.  Thank you everybody.  (This is more complicated than I thought.)
(Edited)
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VeteranSatUser, Champion

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Viasat-2 is going to have coverage all over the USA and even other places, like the Atlantic Ocean since they also deliver broadband to a number of airlines and even some VERY high government officials (do a little research and find out who).  The only thing that would prevent you from getting on Viasat-2 was if you didn't have a clear line of sight to the satellite (but for the large majority of current Exede customers that shouldn't be a problem).

Yes it certainly is more complicated.  Everything has to be coordinated, from a satellite in space to ground stations and the infrastructure to support it.  But keep in mind satellite internet technology has been around for a few decades, and is constantly evolving. Just keep in mind, the next generation of tech Viasat is going to have is going to be a 2018 model, while Hughesnet still has the 2012 model for sale!

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Kathryn Luebcke

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My client signed a contract with Comcast - it's .7 mile away and they did 2 surveys and told her there was definitely internet there in Willits CA - so now it's either Exede or HughesNetGen5 for now until Comcast can build it - so far they have not canceled the order so hopefully they come through!  But I am not getting return emails from the gal who set it up.