HughsNet's recent promotion of 25 down and 3 up has me thinking that I should switch companies, although I dread the experience. Both companies show a caveat in their fine print that essentially states, "We don't guarantee anything so you have to live with what you get." So, I'm looking for some informed advice (and maybe a pep talk to get me re-booted for another go-around with WildBlue support.) What say you?
Exede/ViaSat just put a satellite into orbit. Not certain when it will be fully functional or exactly what the services will be but from their press release it should be an improvement.
Before you lock into another 1 or 2 year contract w/ Hughes stay steady for a bit.
"The innovations in our ViaSat-2 spacecraft and underlying network will enable us to be one step closer to connecting the world, and delivering new higher speed fixed and mobility services that will continue to compete with traditional broadband services." https://www.viasat.com/news/viasat-2-...
WildBlue is the functional equivalent of Hughesnets Spaceway3 9000 system whereas Exede is equivalent to THE Hughes Gen4 system.
There are many reasons for slow speeds besides overloaded or over sold beams/gateways.
Proper troubleshooting is in order to see if your performance meets your platforms expected performance levels.
For 6 years I've never had speeds in excess of 3.2 down and .03 up.That 0.03 up is way too slow even for Wildblue and makes me wonder if there could be a problem at your location. Possible problems are: problem programs on your computer; your dish might not be pointed correctly; a cable between your modem and tria has degraded (my understanding is that there are 2 cables from a wildblue modem to its tria, one for transmit and one for receive, and the transmit cable only has degraded); condensation in the tria; if you have wifi, rogue devices (e.g. DirectTV) might be draining your resources.
You might want to look at: if you are using windows 10, are you sure that all of its resource wasting apps turned off; is your browser set up such that it doesn't waste data (google chrome is by far the worst); your wildblue modem page to see if it is showing any problems.
So, I'm looking for some informed advice (and maybe a pep talk to get me re-booted for another go-around with WildBlue support.)First tier Wildblue support are script driven filters and may not provide the needed focus. My recommendation is that you gather as much troubleshooting information as you can using my suggestions above and then send an email referencing this forum thread and with that troubleshooting information to firstname.lastname@example.org
Funny thing is that you have people ditching Hughesnet and coming to Exede hoping for better performance as well. I had Hughesnet for years starting out with the DW6000, DW7000 to DW9000 and left them to come to Exede last fall and Exede's performance for me is much better.
With Hughes newest satellite [if you can get on it] it should do better than what Exede currently does but that satellite is going to get full too. When Exede's newest satellite comes on line early next year it will run rings around what Hughesnet has and so on. It's a crap shoot.
The answer is simple. If you got with Hughesnet, you will get technology that has been in place since 2012. Even the new Hughesnet plans are based on this old technology, as the latest satellite is just more of the same. Yes, it will give you some better speed right now, but won't really give you more data capacity.
If you do your research, you will see in 6 - 9 months Viasat will be rolling out service on their new satellite, which is a complete redesign and has updated technology over 5 years newer than Hughesnet. To put it in comparison, do you want a flip phone or do you want a mobile device with the latest technology?
Bottom line. Stay put and see what Viasat has to offer in the coming months. If you commit to Hughesnet now you could be locked into a 2 year contract and then might regret it when the new Viasat plans appear.If you still are not satisfied with what they have to offer then, Hughesnet will still be there with their outdated technology to provide service to you.
Instead you were placed on one of the older satellites, Anik-F2 or WB-1 augmented beams which offer
SPEED ON ALL PLANS: UP-TO 5 Mbps DOWNLOAD SPEED / 1 Mbps UPLOAD SPEED and will be slower than that if the beam is congested.
More than likely you will have a better chance of getting on a VS-2 beam, but no sure thing..
Best advice is to wait and see, get a free sight visit to verify you are able to get on one of the VS-2 beams...
Were you offered a choice of Exede-5 or Exede-12 plans when you signed up?
Viasat-2 is going to have coverage all over the USA and even other places, like the Atlantic Ocean since they also deliver broadband to a number of airlines and even some VERY high government officials (do a little research and find out who). The only thing that would prevent you from getting on Viasat-2 was if you didn't have a clear line of sight to the satellite (but for the large majority of current Exede customers that shouldn't be a problem).
Yes it certainly is more complicated. Everything has to be coordinated, from a satellite in space to ground stations and the infrastructure to support it. But keep in mind satellite internet technology has been around for a few decades, and is constantly evolving. Just keep in mind, the next generation of tech Viasat is going to have is going to be a 2018 model, while Hughesnet still has the 2012 model for sale!