Is Exede throttling youtube?

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  • Updated 1 year ago
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  • (Edited)
Is anyone else getting fast speeds everywhere but youtube? I only get maximum of 750kps on youtube even though I get
20Mps everywhere else. I am even using html5. I am using Firefox
quantum, and one small addon for youtube that I know isn't causing this issue. Cleared cache. Cleared cookies. This seems to have started about a month ago, and I'm now on a new unlimited plan with a new modem, starting yesterday, and the problem still exists. I cannot even play videos at 1.25 speed. And I'm running videos at 480p. I've had to reduce quality to 360p. And anything higher? Forget it. This is ridiculous. And if they are throttling, will a vpn help?
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Gregg Kuljian

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Posted 1 year ago

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Bev, Champion

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The Unlimited plans have forced video optimization.

Bronze - 360 MAX for small screens
Silver 480 MAX (DvD Quality)
Gold 720 MAX

So yes YouTube is throttled on unlimited plans, as is all video, that is stated in the description of the plans. No a VPN will not change that, the plan you have enforces the cap on video resolution.
(Edited)
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Old Labs (VS1-329-L12FZ)

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Some are wishing they could return to their "limited" 150 MB plans (but those are gone with unlimited plans) after fully comprehending the "optimized" video ramifications - lots of discussion could be found here when introduced. As noted VPN will get you around it, subject to the two disclaimers - possibly too slow (if even workable on some VPNs) and increased data usage pushing you faster towards  prioritization at 150 MB - at which point you likely won't like your prime time experience depending on you beam's overall utilization (people are just now grasping the reality of that).

P.S. Yes, I'd look into the possibility of something else going on if unable to stream smoothly at 480P - are you using the new modem wirelessly by any chance?       
(Edited)
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Gregg Kuljian

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I'm using the new modem the same as the old one, plugged directly to my laptop. I never got close to the data limit, and I've watched hundreds of hours of long videos at 480p. Now it literally will not let me use anything over 480p. It just buffers continuously. 360 works (at 1x speed), but if it's something I want to actually watch, rather than listen to, it's like having poor vision and trying to watch. I have been absolutely satisfied with Exede/Viasat, until now. I have not been able to complain. But this is truly a ripoff. I was on the something or other act for people living in rural areas, and still paying $100/month. At least now I'm "only" paying $70 for the bronze plan. I could fork out more and not worry about it, but I don't have it right now. I shouldn't have to be paying this kind of money when in Thailand everyone's running around with high speed internet on their cellphones. Crazy.
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Old Labs (VS1-329-L12FZ)

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Ok, the bronze plan is only suitable for 360P... as advertised. Detected video streams are throttled to a speed only sufficent for 360P under bronze. Sounds like you were lured by the promise of unlimited without understanding that euphemistic "optimization" claim.

Frankly I'd probably look into a browser add-on that allows downloading Youtube videos and watching offline.
(Edited)
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Gregg Kuljian

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Great idea. I had thought about downloading the videos, and just forgot about it. I predict the download speed is also throttled, which would kind of negate the effort. but it's worth trying.
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Old Labs (VS1-329-L12FZ)

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Try https://www.vdyoutube.com/

It may allow selecting your resolution (even though the download itself may be throttled or detected as a video).

At your discretion, naturally.... since there may be some legal issues involved with downloading content for offline viewing.
(Edited)
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Gregg Kuljian

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Funny how customer "service" couldn't answer my question with a yes when I asked them just that. So that's what optimized means. One could guess, but it's rather ambiguous. Great. I've got 20Mps I can't use. This is what you get when leaving the city. No high speed internet. I feel like getting philosophical and talking about a nation's priorities, but I'll go do something else. Thank you. I won't waste any more time deleting cookies and turning off add-ons, and being frustrated. When I feel like paying a king's ransom for internet I'll upgrade. By the way, this must be relatively new, because I've been watching youtube on high definition for a long time until recently.
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Gregg Kuljian

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From my notes- started Freedom plan 3/9/16
Order reference number 15281696
It was U.S. Recovery Act t that was for rural subscribers who don't access to broadband.
I was already having the issue of perfect speeds on the internet, except for youtube, which runs at a maximum of about 700kps, starting about two weeks ago. Could have been longer, and I just didn't notice it. I changed my service over to the new unlimited Bronze plan yesterday, and the youtube slow speeds still continue even with new modem and plan.
Here's my present information:
Gregg Kuljian
Account #: 302439532
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Bev, Champion

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Yes, Unlimited Bronze is optimized for 360p MAX video resolution.
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Stephen Rice, Champion

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On legacy plans you have to go on the Viasat website to turn off the video optimizer. New plans dont have the option to turn it off and are advertised as being locked into whatever resolution you are paying for. Optimized video will always operate at a lower bitrate than your download speed.
(Edited)
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Gregg Kuljian

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Oh man, I had turned the optimizer off on my old plan. So no wonder I can't find it with the new plan. Lovely. 20Mps that I can only use 700kps of. How does that equal "broadband"?
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Stephen Rice, Champion

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You can't you can't turn it off with the new plan. The video rate you are getting is the rate you signed up for when you selected the new plan.
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VeteranSatUser, Champion

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Yes. Video optimization = downgrading the resolution. It "optimizes" streaming data usage.
(Edited)
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J&J

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I have the Freedom 150 plan. I can watch YouTube at 1080p when available.  Some sites have 4K but I must download and then watch them.  My VPN does slow things down about 30% if used.
Never bite the hook.  Anything "new and improved" requires the question "Improved for who?"
 
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Gregg Kuljian

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I think I figured out what happened. My optimizer was conveniently turned back on, and I was having issues with speed, so I opted to change plans. I forgot about the optimizer switch or I'd have tried that before moving over. It was also economical since $100 per month was more than I could afford right now. I'm pretty pissed off, but would have downgraded anyways. I've been through the worst already- 10 years of Directway/Hughes that was great for about two years until  they oversold their bandwidth and made us all suffer.
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Gregg Kuljian

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So I just went to Liveleak and looked at a video. It screams right along at 5Mps.