Is "exede listens" still listening?

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Re: Case # 01729638.  I'm past 24 hours waiting for a response.  Is there anyone home?  Will someone at Viasat please help?  My faith in Wildblue/Exede/Viasat is nearly exhausted. Please don't start ignoring my emails, too.
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gnrldssppntmnt

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Posted 8 months ago

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Jim16

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With the weekend looming you will need to be patient.  They deserve some time off and it is a well known fact that they have very long coffee breaks on the weekend.  Meanwhile, tell this forum what issues you are having, we may be able to help.
(Edited)
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gnrldssppntmnt

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1. The case was opened on Thursday.  I received the following response. "This email is to let you know we’ve received your email about your Viasat account and we’ll get right on it. We’ll contact you within 24 hours to follow up on your request."

2. Viasat is a 24/7/365 operation.  I'm not unsympathetic.  I've gone decades without a weekend or holiday off, myself. But business is business.

3. No, the community cannot help.  I started out as a Wildblue customer.  I've been monitoring this community for years. I'm not without some applicable IT skill and experience.  My issues are not unique.  Viasat/Exede has been aware of my particular strain of these issues since I finally got them to admit to them about four years ago.

I've never emailed them before.  I've never posted here before.  I have been patient for years.  No offense intended, but I did not want to register and post here.  It's just not my thing, but it's the only thing I haven't tried yet.
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Old Labs (VS1-329-L12FZ)

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If you sent it to exedelistens@viasat.com, maybe they aren't listening - I don't answer to my birth name either at this point nor recognize it when somebody calls me that. What is this Exede you speak of?

To be sure, however, follow it up to visasatlistens@visat.com just in case and as Jim notes rememebr it's the weekend.     
(Edited)
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Old Labs (VS1-329-L12FZ)

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That should read viasatlistens@viasat.com...
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gnrldssppntmnt

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Fortunately Viasat is smart enough to map their old domains and email addresses to the new variants.  They did receive my email, thus the case number I referenced in my post.
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VeteranSatUser, Champion

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How does he know the community can't help. Pretty presumptuous on his part :).
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gnrldssppntmnt

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Not presumptuous.  As I said, I've been monitoring these forums for some time.  My issues are not unique and have thus far been beyond the community's sphere of influence.  There's no reason to think I would get a different response than anyone else already has.  I just saved myself some time and went straight to emailing customer support, which has ultimately been the "Champion" advice in cases like mine.

My post was an effort to get Viasat's attention.  And replies like yours are precisely why I've never desired to post here in the first place.  I'm not trying to be antagonistic, sarcastic, condescending, dismissive or any of the other pathological behaviors endemic to social media.  And I usually don't set myself up to be on the receiving end of any of that.  I suppose I've become just that desperate.
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Jim16

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This forum is for customers to help customers.  If you don't want customers to help you then you have come to the wrong place.
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gnrldssppntmnt

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You know it used to be considered inappropriate to start a new thread without having searched the forum for your issue.  I did that.  I have partaken of the collective wisdom of the forum.  I am just trying to reach someone at Viasat, which is another accepted use of this platform.  If you need your ego stroked then you have come to the wrong thread.
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Jab

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RE: "beyond the community's sphere of influence"

Some forum members are quite aware...it's your choice to speak on not here, but I'd venture to say your situation is nothing new, under previous forum discussions.
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Exactly right. Doesn't even want to give us a try! Some of us have decades of satellite internet experience. Curious what this new unique issue is that nobody has ever had.

But no big deal. We offered to try to help during a weekend when Brad probably has an 80's movie hangover from last night.
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gnrldssppntmnt

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"...it's your choice to speak on not here..." (sic)
Thank you.  I thought so, too.

"I'd venture to say your situation is nothing new"
A point I've made several times already.

"Curious what this new unique issue is that nobody has ever had."
Please read the entire thread before commenting.  This is the exact opposite of what I have said.

Look, I don't see why everybody is so offended that I don't want to hash out what has already been hashed out a thousand times on this forum.  I don't want to air my dirty laundry to the world.  I'm neither special nor unique.  I just want to speak to VIASAT about MY business relationship with them.  The original post was just another attempt to get their attention.  To all of you wise old forum owls, you have already responded to my issue many times.  You just responded to other people with the same problem.  Ultimately the advice was the same, so I took it.  Your mission was accomplished and you didn't even know it.  I deeply regret having ever posted here.  If it makes you feel any better I'll endeavor never to do so again.  So please, stand down from red alert and let me go about my business in peace.  I never meant you any harm and still don't.
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Jab

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RE: "The original post was just another attempt to get their attention. "

Oh, the squeaky wheel gets the grease, but others have wasted their time...not good for Karma, they say.

RE: "don't want to hash out what has already been hashed out"

Well, move along, Nothing to See Here
(Edited)
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gnrldssppntmnt

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Nothing in my original or subsequent posts bears any resemblance to an inquiry for anyone except Viasat.  I've wasted nobody's time but mine.  I decline to move along from my own thread, but you're certainly welcome to take your own advice.

Viasat, please contact me re: Case # 01729638.  I've sent you more details in a followup reply.  Thank you.
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gnrldssppntmnt

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Nothing in my original or subsequent posts bears any resemblance to an inquiry for anyone except Viasat.  I've wasted nobody's time but mine.  I decline to move along from my own thread, but you're certainly welcome to take your own advice.

Viasat, please contact me re: Case # 01729638.  I've sent you more details in a followup reply.  Thank you.
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Jab

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RE: " I've been monitoring this community for years."

Then visasatlistens@visat.com was the correct path, logically speaking, or your provider's dialup number.