Is "exede listens" still listening?

  • 1
  • Problem
  • Updated 9 months ago
  • (Edited)
Re: Case # 01729638.  I'm past 24 hours waiting for a response.  Is there anyone home?  Will someone at Viasat please help?  My faith in Wildblue/Exede/Viasat is nearly exhausted. Please don't start ignoring my emails, too.
Photo of gnrldssppntmnt

gnrldssppntmnt

  • 8 Posts
  • 4 Reply Likes

Posted 9 months ago

  • 1
Photo of Jim16

Jim16

  • 2270 Posts
  • 1976 Reply Likes
With the weekend looming you will need to be patient.  They deserve some time off and it is a well known fact that they have very long coffee breaks on the weekend.  Meanwhile, tell this forum what issues you are having, we may be able to help.
(Edited)
Photo of gnrldssppntmnt

gnrldssppntmnt

  • 8 Posts
  • 4 Reply Likes
1. The case was opened on Thursday.  I received the following response. "This email is to let you know we’ve received your email about your Viasat account and we’ll get right on it. We’ll contact you within 24 hours to follow up on your request."

2. Viasat is a 24/7/365 operation.  I'm not unsympathetic.  I've gone decades without a weekend or holiday off, myself. But business is business.

3. No, the community cannot help.  I started out as a Wildblue customer.  I've been monitoring this community for years. I'm not without some applicable IT skill and experience.  My issues are not unique.  Viasat/Exede has been aware of my particular strain of these issues since I finally got them to admit to them about four years ago.

I've never emailed them before.  I've never posted here before.  I have been patient for years.  No offense intended, but I did not want to register and post here.  It's just not my thing, but it's the only thing I haven't tried yet.
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3920 Posts
  • 4006 Reply Likes
If you sent it to exedelistens@viasat.com, maybe they aren't listening - I don't answer to my birth name either at this point nor recognize it when somebody calls me that. What is this Exede you speak of?

To be sure, however, follow it up to visasatlistens@visat.com just in case and as Jim notes rememebr it's the weekend.     
(Edited)
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3920 Posts
  • 4006 Reply Likes
That should read viasatlistens@viasat.com...
Photo of gnrldssppntmnt

gnrldssppntmnt

  • 8 Posts
  • 4 Reply Likes
Fortunately Viasat is smart enough to map their old domains and email addresses to the new variants.  They did receive my email, thus the case number I referenced in my post.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3615 Posts
  • 2109 Reply Likes
How does he know the community can't help. Pretty presumptuous on his part :).
Photo of gnrldssppntmnt

gnrldssppntmnt

  • 8 Posts
  • 4 Reply Likes
"...it's your choice to speak on not here..." (sic)
Thank you.  I thought so, too.

"I'd venture to say your situation is nothing new"
A point I've made several times already.

"Curious what this new unique issue is that nobody has ever had."
Please read the entire thread before commenting.  This is the exact opposite of what I have said.

Look, I don't see why everybody is so offended that I don't want to hash out what has already been hashed out a thousand times on this forum.  I don't want to air my dirty laundry to the world.  I'm neither special nor unique.  I just want to speak to VIASAT about MY business relationship with them.  The original post was just another attempt to get their attention.  To all of you wise old forum owls, you have already responded to my issue many times.  You just responded to other people with the same problem.  Ultimately the advice was the same, so I took it.  Your mission was accomplished and you didn't even know it.  I deeply regret having ever posted here.  If it makes you feel any better I'll endeavor never to do so again.  So please, stand down from red alert and let me go about my business in peace.  I never meant you any harm and still don't.
Photo of Jab

Jab

  • 436 Posts
  • 56 Reply Likes
RE: "The original post was just another attempt to get their attention. "

Oh, the squeaky wheel gets the grease, but others have wasted their time...not good for Karma, they say.

RE: "don't want to hash out what has already been hashed out"

Well, move along, Nothing to See Here
(Edited)
Photo of gnrldssppntmnt

gnrldssppntmnt

  • 8 Posts
  • 4 Reply Likes
Nothing in my original or subsequent posts bears any resemblance to an inquiry for anyone except Viasat.  I've wasted nobody's time but mine.  I decline to move along from my own thread, but you're certainly welcome to take your own advice.

Viasat, please contact me re: Case # 01729638.  I've sent you more details in a followup reply.  Thank you.
Photo of gnrldssppntmnt

gnrldssppntmnt

  • 8 Posts
  • 4 Reply Likes
Nothing in my original or subsequent posts bears any resemblance to an inquiry for anyone except Viasat.  I've wasted nobody's time but mine.  I decline to move along from my own thread, but you're certainly welcome to take your own advice.

Viasat, please contact me re: Case # 01729638.  I've sent you more details in a followup reply.  Thank you.
Photo of Jab

Jab

  • 436 Posts
  • 56 Reply Likes
RE: " I've been monitoring this community for years."

Then visasatlistens@visat.com was the correct path, logically speaking, or your provider's dialup number.