Invalid device message on trying to activate phone

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  • Question
  • Updated 4 years ago
  • Answered
All the cables go to the right places, but when trying to activate the phone service, when I type in the MAC number, I get "Invalid device". I've checked the number multiple times, and I'm typing it in correctly. Now what?
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Kris Paige

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Posted 4 years ago

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Diana, Viasat Employee

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Hi Kris,  I''m sorry you're having a difficult time activating the phone.  What number are your using? Is it a 300 or 400 #?  That makes a difference.  If you need assistance please call 855.463.9333.  They will be able to activate it for you. Thanks