Introducing the Viasat Internet mobile app!

  • 4
  • Announcement
  • Updated 3 months ago
  • (Edited)
Viasat is excited to announce the latest in self-service tools -- the Viasat Internet mobile app. 

Designed to allow you to have control over your Viasat Internet experience, these are just a few of things you can do with the Viasat Internet mobile app: 

  • Pay your Bill
  • See your usage summary 
  • Troubleshoot your service
  • Receive notifications about service outages
  • Remotely reboot your modem
  • Chat with an agent

...all from the palm of your hand!

The app works on Apple iPhones with iOS 9 or higher installed, as well as Android 4.4 or higher phones.  

Ready to get going?

   

or click here for FAQs and further installation instructions! 
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Lizzie, Viasat Official Rep

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  • Excited

Posted 4 months ago

  • 4
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VeteranSatUser, Champion

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This is a positive and a great step forward.
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Billy Hodges

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Yes Thank you Viasat for coming out with this App
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Jim16, Champion

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Just installed it on my phone.  Looks great.  I don't see how to reboot the modem.
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Mark

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android tablet running marshallow
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Hfcomms

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It works on the iPad as well and not just the iPhone.  Perhaps some of the features don't work with the iPad but I was able to install it and use it thru the App store no problem at all.
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Lizzie, Viasat Official Rep

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Hi Jim! If you update your app,  there's now a way to remotely reboot your modem without a problem being detected first: 

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Jim16, Champion

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Thanks Lizzie, will do!
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Jim16, Champion

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Works great!  Thanks
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Stephen Rice

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Paging people who would like to complain in 3, 2, 1...
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Shawn Willmon

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all the app will tell you for troubleshooting is reboot modem and network congestion haha
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Jim16, Champion

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"Paging people who would like to complain in 3, 2, 1..."

You get a cookie Stephen.
(Edited)
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Stephen Rice

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Ehh, Needs Garlic.
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Stephen Rice

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VSAT is currently trading at $71.93. I used my Fidelity app to get that information.
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VinylHanger

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I'm in a complaining mood tonight.  This is good thing.  Especially considering that the entire Viasat home page and customer info portal loads like it is on dial-up.  Slowest loading pages I have seen since the 90's.  Which is ironic considering we are on Viasat's system.

Complaint over.  for now.
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James Billinger

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Can change plans on apps too??
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Jim16, Champion

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No, it asks you to call.
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NoGoodName

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Wow.

I've been a long time Wildblue/Exede/Viasat customer since 2007. I use to occasionally post on the old forum, but this is the first time I've been motivated enough to even sign up for this "community" thing.

I understand the limits of satellite and generally keep my mouth shut about Viasat policies and practices. I just pay for the best plan I can get and live with what I get.

This "app" thing is long overdue, but like most of the tools, web pages, customer service efforts that Viasat puts forth, it is poorly designed and half baked.

I downloaded the iOS version for my iPad pro, and was greeted with an app that can't even work in landscape mode. Those of you that use Apple's keyboard for your iPad pro know how annoying that is. Putting my head on my desk is no way to have to use an app. It makes it hard to type, for one thing. And to add insult to injury, the dang thing is 150MBs!

Seriously? On a network that wants a pound of flesh for every download, don't you think you could have trimmed some of the fat out of this bloated beast?

But that's not all! There is no Touch ID support. No Face ID support. (Yes, I was suckered into downloading this thing on my iPhone X as well.) This is 2018. No excuse whatsoever.

Every stinking time you log in, you have to re-agree to the terms and conditions. And every time you log in, you have to tell it again that you don't want push notifications. EVERY STINKING TIME! Even the remember username checkbox flashes and then disappears. You can't even use that.

And speed? Don't even hope for it. This thing goes back and forth to the server over and over again running "tests" that we all know will tell us that the network is congested. The "remedy" will be to reboot the modem, which you can not do from the app. And the test results? Half the time most of them don't show up on the details page.

See other plans? Just like the website, it ain't happening in this app. How about at least a courtesy message saying that we can't be allowed to change plans on our own during the Viasat2 rollout. Nope, just a chat option (which is offline) or ask for your phone number.

Somebody at Viasat should wake up and realize that there are real people out here paying real money for better than this. I've been writing internet apps for longer than Viasat has been in business, and I can tell you that I never would have delivered this to a client.

But I guess you'll "fix" some things (probably not the ones I'm complaining about - more like new pics and animations) and then force us to download the whole 150MBs over and over and over again.

Come on Viasat! You put a satellite in orbit 22,500 miles up. You need to treat your paying customers better that this.

Hire some decent programmers that know about human interfaces and give us the tools we deserve!
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Jim16, Champion

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The Viasat app sucks!!!

"Hi NoGoodName (ironically that is a good name!)
Thanks for the honest feedback. I will forward this to our development team for the app."

Brad, you must have been a Diplomat in a former life....
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Barry Paepcke

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I think it must be your pos apple product the app works great on my phone Android 4.4
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Stephen Rice

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Works good for me too. My only complaint is the app doesn't show the stock price for VSAT. I've got one of them Google phones.
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Jim16, Champion

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"I think it must be your pos apple product"

Boy, you got that right. 

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Jab

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RE: " NoGoodName (ironically that is a good name!)"

Best one todate is John Goodenough:

At 95, John Goodenough Is Still Searching for Next Big Battery Breakthrough
...
...
Forty years after inventing battery chemistries that have touched the lives of billions, John Goodenough is still on a mission.
...
...
Asked if Goodenough still works an eight-hour day, his assistant, Melissa Truitt-Green, replies matter-of-factly, “Not always. Sometimes he works ten hours.”
===============
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johnny c

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Cool, downloading it now, installed it ran some diagnostics:

Configuration, Network, Weather status,  Dish Alignment, Dish to Modem communication, Wifi Modem, Billing, and Data.

All green checks, the App is a nice surprise.
(Edited)
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Mark

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Looks good! Great job Viasat! Making improvements. I like how you can view diagnostics and usage at a quick glance.
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wm4bama, Champion

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I'm sure there are many customers, like me, that does not own a Smart Phone and never will...Will ViaSat release a functional equivalent that can be downloaded and will run on our computers?
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VeteranSatUser, Champion

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Okay. Now Brad is just showing off!
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Bev, Champion

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Saved me having to translate that and, better answered than I could have done :)
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Russtytrucker

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I wonder if they have to drill holes in satellite dishes in Brazil to keep them from filling up with rainwater.
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Brad, Viasat Employee

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haha no Google Translate is showing off.

I wish I was fluent in a few languages but aside from a bit of the ol Spainglish I picked up a few phrases in French & Dutch (maybe a peppering of German) to order food and drinks but really didn't need to bother because the places I went to that I prepared to speak the language of knew English really well. I think a waiter in Ghent didn't like my Flemish because after saying I wanted to order an "oude bruin" he told me "no..just say old brown".

So regarding Brazil, if anyone is interested the link is in the above reply is the press release about a partnership we are having with a company there. Rain water would be interesting but we're an innovative crew we'll figure it out with our partners there.
(Edited)
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Dan White

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Brazil dish probably doubles as a bird bath.
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Ricky Dean

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Just downloaded the app and love it
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wm4bama, Champion

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I think it would be a wise choice to just put this tool/options on our Dashboard, that way it will not matter what OS/computer we're using.
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NoGoodName

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Agree 100%. And while they're at it, they could do some serious optimizing of the dashboard code. Less gingerbread and more responsiveness. My logins frequently fail with a "salesforce" error message, and well after it loads, I often need to refresh the page to get my current usage because it times out and shows up blank. The usage is the only thing I care about. I know what plan I'm on and what my billing date is. Doesn't everybody?

I've asked in the past, and it has always fell on deaf ears, but why do I need to log in just to get my usage? You already know which account I'm connecting from. Give me a simple FAST page to check on my usage. I'll log in if I need more info than that.
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Bev, Champion

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App looks great. It's pretty cool but, maybe add the step by step troubleshooting, a power cycle/reboot walk through that ends in contact Customer Care if it fails to solve the problem.

That could free up agents to deal with the issues a simple power cycle and reboot won't fix and, have that load even if there is no internet connection since that's often the issue when people go looking for help.
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Dan White

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Hi Bev, did you find away to reboot the modem?  I see someone else said they couldn't find it either.
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Bev, Champion

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That only shows up if there is an issue and, yes, when the storm had mine offline, I could have rebooted if I had wanted to do so.
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Rose Smith

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Very happy to see the app! Thank you.
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Theo

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I am impressed with this new app also! It is good to have a diagnostic tool available that checks your entire system and will check it On Demand, taking the guess work out of trouble shooting. And as Bev stated earlier, and I quote:
"maybe add the step by step troubleshooting, a power cycle/reboot walk through that ends in contact Customer Care if it fails to solve the problem.
That could free up agents to deal with the issues a simple power cycle and reboot won't fix and, have that load even if there is no internet connection since that's often the issue when people go looking for help".
This would indeed free up agents and resources for "Real Issues".
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Billy Hodges

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Is there a email address that we can contact should we encounter any bugs with the app. I just encountered one I had opened the app and it was running the diagnostic and I scrolled up to check on my bill and the app crashed and went back to the home screen. I'm running it on a iPhone X running iOS 11.3 public beta 3
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Jim Lee Edwards

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When can I get the 100 mbps plan?
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fmj77

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App seems to work OK. Basically gives the same info that I would get from logging in to my account on a computer. I wish Viasat would give us something similar to the SVT tool instead.
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Rique

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Well... we have a complete power outage (30 hours and counting!) - and diagnostics on the app shows green all the way. How is that even possible, given there’s no power to the modem? It doesn’t give me a lot of faith in the results I’m seeing, given it doesn’t report something as basic as no power to the modem.
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Jim16, Champion

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Bingo!  It's showing the status before the lights went out. Pretty simple.
(Edited)
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Rique

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And that’s useful, why? For example, if I was away from home, I wouldn’t even know the modem had no power to it. Shouldn’t a diagnostics tool report what’s happening in real time and not “status before the lights went out”? I would think it would, at the very least, report “modem not responding”.

Seems lacking to me....
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VeteranSatUser, Champion

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I agree with that. If a connection to the modrm cannot be established, just say that.
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johnny c

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Definitely, current status, otherwise it is not a diagnostic. And not very useful. Should be Designed to function like a security system app that checks the status of each component in the system and reports current status.

Running it on an iPhone X and while it has had an issue with completing step 8 a time or two, it has completed the tests and provides a time stamp.
(Edited)
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Brad, Viasat Employee

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there may be a few things we'll need to get worked out. Our team does monitor this thread