Internet Outage.

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Archived and Closed

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We are experiencing an outage of our exede service at our house in southern New Jersey right now. No bad weather here, and the service was working when I first woke up, but is now down. Appears that the top 1 or 2 lights on the modem are flashing, but not the others.

Any outages reported? Is there a place that we can check for outages so that we know before trying to call tech support?
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Chris Steves

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Posted 6 years ago

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Steve Frederick-VS1/Beam314, Champion

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We have had several outages with Exede this morning, the latest about 30 minutes ago. Weather is as clear as it can get. I am located in the Southerntier of New York.
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Exede Zac

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Chris,

Thanks for posting your concern. If you call into our Customer Care line at 855-463-9333 (855-GoExede) the automated system will be able to let you know of any known outages. If not, just press option 2 for our Technical Care team, and an agent will be able to provide more information on your connection. Thank you!
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Alex, Viasat Corporate Communications

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A little more info on this: there was an outage in that area; it was resolved around 11:33 today. Sorry for the disruption!

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