Internet still crawling ... due to congestion..

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  • Updated 4 years ago
Internet is still slow I mean... .10 upload speed... really? They say due to congestion... Not my fault.. I pay $160. and can't hardly use my internet.. I was suppose to get a $25. credit... and they said it will be better in two weeks.. well I'm having surgery in the next week and probably won't get to even use what I pay for.. and still be charged for it.. This has been going on for a couple of days... They apologize but that still doesn't get me my internet I pay for.. I have to pay whether use it or not.. which I usually run out ... Exede needs to fix this.. and SOON!!! people are getting tired of this.. I'm not the only one.
Photo of Elaine


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Posted 4 years ago

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Photo of Bow Washington

Bow Washington

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There is no "fix" until the new satellite goes up and becomes active.  People out of school and otherwise on summer break are a big part of the issue yes, but oversold beams and the liberty plan that allow people to use 3 or 4 times their data before really getting cut off has taxed the system far beyond it's capacity.  It's satellite, so Exede can't simply add more capacity, without a new satellite launch.  That is coming, but it will be at least six months or so before it's open to our use.  Exede seems to have chosen to sacrifice their existing customer's to the god's of future capacity, using the money we currently pay for existing service that's frequently unusable to pay for the new satellite.  Fortunately, in the far North West Washington, the hit is not as hard as it is for those of you in the central or east of the country.