Internet Speeds Slow In Evening and Night

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  • Updated 3 years ago
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Hi, ever since the the beginning of 2015 our Internet has been extremely slow in the evening in night hours. I am really frustrated and I was wondering if anything can be done to fix this. The download speeds slow down to like 1 Mbps, and I cannot do anything on the Internet in the evening in night. Thanks. 
Photo of Timothy James

Timothy James

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Posted 3 years ago

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Exede Lindsey

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Hi Timmy, I would be more than happy to review your account and see if we can correct this speed issue. Please send an email with your account and contact information to exedelistens@viasat.com.  Thank you 
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Cristian Silva

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same here dude and they cant help
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Tarasa Davis

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Same issue here - download speeds drop below 1 MB with readings of 0.2, 0.3 and 0.6 the last three nights I have tested...interestingly upload speed and ping latency remain in the same range.  Exede said to call back tonight when the issue is happening so they can run more tests.  I also notice the speedtest closest ping location changes to a site further away when issues are happening...so maybe the satellite is further from me?  Thing is...it used to work fine at night.  Been on Exede since it started.  Problem is new...hoping it isn't that they have over subscribed/overloaded the beam...
(Edited)
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Exede Lindsey

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Hello Tarasa, I’m sorry to hear your experiencing slow speeds I would be more than happy to review your account to see how we can assist and get this problem resolved? Please feel free to send your account and contact info to exedelistens@viasat.com. Thank you. 

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