Slow internet speeds

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  • Updated 3 years ago
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internet has slowed down and we are only into 18% of our 50 gygabytes
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Linda Wilson

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Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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Have you tried rebooting your modem and wireless router? This may bring your speed back to normal. If it doesn't help, send an email to Exede Diana or Lindsey at exedelistens@viasat.com, include your account number and phone number, along with a description of the problem. They will be able to help you get back to normal.
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Sharon Munson

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Welcome to our world! If for being a conscienceless they exist.
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LorrieL, Champion

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Sharon, would you care to elaborate?  I can't tell what you are referring to.
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Sharon Munson

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You work for Excede.
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LorrieL, Champion

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No, actually I am a retired  nurse.  Never worked at any other jobs.
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LorrieL, Champion

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Do you know how slow it is and what your usual speeds are ?(I am just curious).  and what you are saying seems to confirm what we are often told when new customers and surprised at how much data we are using.  It is not uncommon to hear that because of the faster speeds than some of us had before, we are able to be much more active and use more data. Do you mean you have only used  18% of your allowed 50 gb for a whole billing cycle? 
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Exede Lindsey

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Hello Linda, I’m sorry you seem to be experiencing such slow speeds. I would be more than happy to review your account to see if we can get speeds back to normal for you. Please feel free to send an email to exedelistens@viasat.com. Thank you. 

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