internet slow last 4 days

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  • Problem
  • Updated 3 years ago
downloads work most of the time but are very slow.
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Tom Lewis

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  • anxious

Posted 3 years ago

  • 1
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Tom Lewis

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hello
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Exede Lindsey

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Hello Tom, please allow us the opportunity to review your account and see how we can assist with these download speeds. Please send us your account and contact info to exedelistens@viasat.com Thank you
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Bev, Champion

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If you susbscribe directly through Viasat (not through Dish, DTV, etc..) go to https://myesvt.exede.net/ 
Log in, Accept the user agreement, wait for the data to load, then run the speed test from the button at the bottom of the screen.

If you are not a direct subscriber you can do a speed test at http://testmy.net/

Either is more accurate than actually downloading a file since that depends on the server you are downloading form and how busy it is, what priority your connection gets based on whatever factors the server is set to screen and, every hop your connection takes to the server.

For example, I can download from Trion Servers at 9 to 12 mbps but, the same time, same day for EA servers I can only get 500kbps to 1.3 mbps. Meanwhile my speed tests range from 17mbs down to 9 mbps depending on congestion and weather at my home and, gateway on average. So actual file downloads are not accurate measures of speed.