Internet Outtage

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  • Updated 2 years ago
  • Answered
Has Exede internet had any outtages, my internet has been out since early this morning. I live in Amsterdam Ohio and I have checked the dish for any loose connections and everything seems fine. I even turned off the modem for 30 sec and plug it back in and pressed the reset button on the back. I waited for it to boot up and everything seen fine and then it went out again. right now my connection seems to be fine now as it's 7:06pm and missed my online classes due to this and now Im really upset. seems like the Internet service has some serious problems to fix. I could not even use my Exede voice, cell phone doesn't work because I have to run it through the internet because the nearest cell tower is to far away to get a signal.
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Allen

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Posted 2 years ago

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Diana, Viasat Employee

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Hi Allen,  I am not aware of an outage and I would like to check on that for you.  Please send an email with your account and contact information to exedelistens@viasat.com. I will contact our network operations center to find out. Thanks so much.
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Diana, Viasat Employee

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Hi Allen, There is a confirmed network outage at this time.  We do not have an ETA. 
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Allen

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Hi Diana, thank you for the reply. hope the the tech guys can get it fixed soon.
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Diana, Viasat Employee

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Hi Allen, If you are still experiencing an issue, please call Exede Customer Care for immediate support at 855.463.9333 or send an email with your account information to exedelistens@viasat.com.

 I suggest you reboot your system. The outage has been fixed.
Here is the correct way to restart your wirelessrouter, modem, and computer ( the order really does make a difference!)

•Power-down the computer connected to your modem.

•Power-down the router (unplug it).

•Power-down the modem (unplug it). (wait 2 minutes)

•If you have an Ethernet cable connecting your computer to the modem,disconnect it, then plug it back in.

•Make sure the Ethernet cable from the router is plugged into the back of themodem *Note: Wireless routers do not require a cable connection to thecomputers they support.

•Plug in the modem. Wait until all LED lights on the modem are solid

•Power-up the router.

•Power up your computer.