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No internet
Posted 1 year ago
Brad, Viasat Employee
This reply was created from a merged topic originally titled internet is down in mississippi.
can get to the internet but no pages will load
can get to the internet but no pages will load
Markgc, Champion
Still down in NC. I think it must have died around 3:30 to 4 am. I was actually up having an early breakfast and went back to bed around 4:40am but didn't check to see if my LNFZ downloads were still active.
Still down in Missouri! This is terrible. What is the et for resolution????
VeteranSatUser, Champion
Now is not the time, but why can't Viasat implement a public outage map (like the power companies).
Sure would make things easier for all of us.
Sure would make things easier for all of us.
Probably afraid it would give the competition some kind of competitive edge! Don't worry about the subscribers, they'll just have to wait it out!
I agree - public outage map would be a nice tool to have.
Yes, I looked at that earlier, but it's not an official outage map. :) But thanks for sharing it!
That is not an official outage map and when you try to load, it has a message that you have to agree to that it can basically take all your Facebook and other computer information and you agree to this. Why would anyone agree to that?
This is ridiculous, been out since 2 am in Texas! I moved here from a metropolitan area with 100 MPs fiber and have been putting up with this for almost 4 years! The absolute saving grace in that my electricity provider ( it’s a co-op) just installed fiber optic. They will set me up in 2-3 weeks. 50 MPS speed at half the price. I can’t wait to dump this crap!
Brad, Viasat Employee
This appears to be ViaSat-1 that's out. We're not seeing the outage on ViaSat-2. With that said we are working on a fix sorry for the time it's taking but we hope to be up ASAP
Lucky Dog! :) I'm far out in the country, 3 more generations and we might have fiber out here. The price we pay for living in the country I guess! Sometimes it just sucks.
Brad, I do appreciate your response - a lot! You’re the only Viasat employee most of us can get through to. I’ve tried phone (60 min minimum wait), internet chat ( no reply), Facebook chat (no reply). Your company needs to come up with a way to inform customers in a situation like this.............a way that works!!!
This seems to be working pretty good. No?
Brad, Viasat Employee
Fully agreed John. We're working on better methods of informing customers. There SHOULD be a IVR message for the folks that call in as per our standard protocol. I do know we're having ongoing communications tied to our social channels and this forum as we brainstorm updates and new methods to be able to get timely information out about situations like this. Sometimes a few hoops have to be cleared but we hear you loud and clear and are taking the suggestions and criticisms into account.
Do you know when service will be fixed?
Still no service in southern Wisconsin. Anyone hear when this issue will be resolved? I have a teen at home with NO INTERNET. omg. :)
Now's a good time to teach him to read a good book.
Okay, I laughed. :-D
(Edited)
Jim- SHE happens to be immersed in a good book at the moment.
Great! Some really good ones...
Brad, thanks for taking down my thread. When I saw the board go to green I thought everything was good to go.
Just bumped a VS2 job that was scheduled for today to tomorrow.
Andy
Just bumped a VS2 job that was scheduled for today to tomorrow.
Andy
Brad, Viasat Employee
no problem. Nothing personal but we just didn't want that thread turn into a flame-war
Don't blame you and hope it will get resolved sometime today a lot of people depend on their connection for work or school and that is why there are so many people complaining.
Brad, Viasat Employee
Update 2: We are still working on the outage. Despite the frustrating ordeal currently, outages especially of this caliber are quite rare. A few of you night owls may have been down longer as some overnight maintenance led into this outage.
Our team working on the issue are seeing some progress to resolving this and some customers might see restoration of surfing (however with very reduced speeds) as they continue to work on fixing the bigger issue. I'll update as I can.
Thank you for your patience and understanding.
Our team working on the issue are seeing some progress to resolving this and some customers might see restoration of surfing (however with very reduced speeds) as they continue to work on fixing the bigger issue. I'll update as I can.
Thank you for your patience and understanding.
(Edited)
Brad. When I called tech support I got a recording informing me that there was an issue with provisioning so I bumped a VS2 job. Do you know if this is affecting prov on VS2 or is it just VS1 installs?....wait time for tech support was pretty lengthy.
Andy
Andy
For a $110 a month, I expect little to no outages. The only reason any of us have satellite internet is because we have no other option. Seems like Viasat knows that and is thumbing their nose at us. "What are you going to do, leave? We're all you have" Can't wait to quit Viasat. Been a customer 4 plus years and all I get is excuses.
Reduced speeds can surf now but service not 100 percent thanks for the updates time is 237 pm service went off at around 200 am .I am in northeastern SC.
You answered another question for me Brad, in the nearly 4 years I’ve had this service I’ve noticed many outages (most short term 5-30 minutes). During early morning from about 12 midnight to 2am. I always suspected this was maintenence.
Working right now for me, seems to come and go. It will be on for a minutes and then back off. I'm in South Georgia.
(Edited)
Mine is working at an extemely reduced speed like Brad stated it is not back up 100 percent.
Brad, Viasat Employee
Mine was saying connected but was unable to get on any pages now I've had nothing but the ring flashing white like it's trying to connect
For the last 10 to 20 mins
Was just told by an agent that Beam 351, along with several others, are down and they have no time frame as to when they would be back up. He said the they are getting no response from these beams. Sounds like they have no clue as to what is actually going on.
(Edited)
There are very few likes or comments because unless you are using your cell phone as a wi-fi hot spot YOU CAN'T REPLY! So annonying. No internet since around midnight last night. Why don't they just put a message saying what up on the phone instead of the insipid 'lots of calls' message
Paul Oertel
Jim16
Frank Alvarez
John Blomquist
Travis Willard
Emily W. Taylor
zaw9c1
I can ping and I was be able to remote desktop on to my home pc once.
i have customer who use Verizon MicroCell. he's getting text/email and making calls. I'm sure that traffic bypass the proxy.
why don't you guys disable the proxy until problem is fixed?
Crystal Abner
Dan Thomas
Julie Rettmann