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No internet
Posted 1 year ago
Same in Charlotte, NC area. Rebooting modem reactivates connection for a little while, but drops again after a few minutes. Been trying to use since 3:30 AM. Finally called around 6:30. Hold time said 90 minutes. I gave up after 30 mins and checking here and saw it was not just me.
(Edited)
Must be jiggering with things!
Same in Michigan
same in western Wisconsin prescott
(Edited)
Same in Oregon.
My VS1 system won't connect here in FL either. My VS2 system does connect and I can surf fine but I tried watching some Youtube videos on the CPE210 I bought yesterday and it buffered more than it played.
Can't WAIT to get to the store and listen to my messages.
Andy
Can't WAIT to get to the store and listen to my messages.
Andy
I should have been more clear. My VS1 system shows that it is online. When I pulled up the dashboard it showed it had been online for over 4 days...so nothing had reset. I rebooted the modem and my router and it booted up normally and went back to showing it was online but when you try to go to a website it tries for a few seconds and then says the page can't be reached. Strange.
Andy
Andy
All indications I see here are that this is an issue at what used to be called the core node (also call Accelenet server, IP Layer) in Viasat's client-server architecture.
There was previously a way to determine where that was but the method seems unreliable now - it's the hop after the gateway and the piece that puts the server in client-server while the modem represents the client (as reflected by the modem's client-side proxy statistics). Regardless, those are shared by gateways (SAN is the new name) and beams share gateways.
The Viasat tech blog shows that the architecture is rapidly evolving and all the previous assumptions we've made about it are off the table.
Viasat-1 in Virginia is chugging along just fine - at least until the roll out changes to my server ;)
There was previously a way to determine where that was but the method seems unreliable now - it's the hop after the gateway and the piece that puts the server in client-server while the modem represents the client (as reflected by the modem's client-side proxy statistics). Regardless, those are shared by gateways (SAN is the new name) and beams share gateways.
The Viasat tech blog shows that the architecture is rapidly evolving and all the previous assumptions we've made about it are off the table.
Viasat-1 in Virginia is chugging along just fine - at least until the roll out changes to my server ;)
(Edited)
Same 2:30am is what my router logs show and firewall. Reboot nothing. I am in Pensacola FL. So yea its strange guess the vs1 is burning on fire crashing into the gulf of mexico.
Fired off an email to everyone I know at the company, will post back if I get any solid information.
Andy
Andy
Had a fellow council member who is already at his store send me a screenshot of the outage board.....everything but VS2 is out....VS1, WB1, Anik F2, and AMC 15.
Gonna be a long day.
Andy
Gonna be a long day.
Andy
VeteranSatUser, Champion
Similar to a long multi hour outage I had a few weeks ago. But this appears to be much, much more extensive.
With all the redundancies the system has, something major failed for this big of outage.
With all the redundancies the system has, something major failed for this big of outage.
Reminds me of that SNL skit way back in the 70s about the Pepsi Syndrome.
Andy
Andy
Stop whining. I have great service. It's all in your mind. Have you emailed viasatlistens yet. They will give you instant results.
Lmao
That's some quality sarcasm right there.
I’m outside of Austin TX and have no service.
I'm on the other side of Lockhart; reset your modem and see if you can get a few minutes of connection. The way it's been working for me is that I can connect to one-- and ONLY one-- domain for about three minutes before it drops, so you should be able to at least check your email occasionally.
I'm in Jasper/Newton, TX, we were without service all day. It is back now but very, very slow.
I knew George Clooney was eventually gonna catch up to that bird...
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Its all good funlove viasat net
Hello IT have you attempted to reboot your device. Waits looking out the window seeing the bird crash welll guess that answers the question 
(Edited)
Why don't they get out in front of these outages and post that there is a problem...
Nice to see we all have a back-up source for internet!
Well, don't know that I'd consider work my back-up source. LOL
They should say something on the phone about the outage so we don’t keep calling out here in Ft Pierce fl since early am
I tried calling back after my handset ran out of power from being on hold for 4 hours 17 minutes, and they had actually added a "We have detected a large outage in your area" message.
That's about what I was worrying about, but my modem said it was connected. After I spent 4 hours on hold (had to switch handsets a few min after 3 hour mark) an automated message came on to tell me that I was calling outside of customer service hours, took me to a survey as if I'd already had customer service, and then hung up on me. I was pretty pissed. Then I called back and it said my wait time would exceed 60 minutes but added a helpful bit saying there was a "network outage" in my area. Sure would have been nice if that message had come through a few hours sooner. I checked back around 12:30pm and still had no internet (and I had rebooted everything multiple times and even left the modem & router off for a couple hours to make sure it wasn't overheating issues on my end).
VeteranSatUser, Champion
It's now 7am in Denver. Hope they have a lot of coffee going.
arriving at the office:;
" Morning Matt B., morning Brad, morning Diane...WHAT THE!!"
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Responses to email sent to viasatlistens are backed up for 24 days...
(Edited)
"Matt, I am sick, Can you cover for me" "Sure Brad""Matt, I am sick too. Can you cover for me?" "Sure Diane"" Oh wait. I forgot. It's my birthday. Viasat gives birthdays off. Mr Janator, can you cover for me?" "Sure Matt"
Is it fixed yet?
In memory of other unanswered questions and computer1949 - new plans??? new eSVT tool???
The answer is soon... for all of the above.
In memory of other unanswered questions and computer1949 - new plans??? new eSVT tool???
The answer is soon... for all of the above.
(Edited)
Brad, Viasat Employee
yeah. Taking a look now. sorry. Sounds like an outage
Brad, Viasat Employee
Confirmed. We have a team investigating to restore service. This isn't nation-wide but it is affecting a few core nodes.
Matt B, Viasat Employee
Jim16, that's accurate.
Chaim, his name is Jan Itor. He's also a doctor.
Chaim, his name is Jan Itor. He's also a doctor.
internet restored Trenton Florida
Steve Frederick-VS1/Beam314, Champion
John
I am in Texas. Any new of a RFO?
Soapy Oaks Farm
John
Soapy Oaks Farm
John
David Allen
Roy R Pierson
This is BS
Cindy
grahamck
Paul Oertel
James B Bunt
John Hayes
There's a lot of things I could be doing in the meantime. Come on Viasat - give a little information to us. If it's going to be down for hours - tell us that so we don't just sit and waste our days while we're trying to make a living.
David Allen
zanne