Internet out 3 rd day installer has no service tech I pay alit if money can someone do something please

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  • Updated 3 months ago
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  • (Edited)
[Phone Number Removed]
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Karen Cummings Feldi

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Posted 3 months ago

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James Besser

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Do you have easy care with viasat call viasat
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Diana, Viasat Employee

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Karen,  Please send an email to viasatlistens@viasat.com with your account information. Allow us the opportunity to look into this for you.  Diana
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GabeU, Champion

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Diana,

It would be a good idea to edit the phone number from Karen's post.  
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Brian Coverstone

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Consider yourself lucky, I haven't had internet for weeks.  I can't afford hundreds of dollars for their tech to come out and look at it, so I troubleshot it myself by using my neighbor's equipment (lucky for me they have the same ViaSat setup I do).  Turns out my TRIA went bad after two years. Now I just have to see if there's any chance they can send me a new one.
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James Besser

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Do you have easy care if not up too $90.00 for the guy too come out they won't send you a new one best of luck

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Brian Coverstone

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I know.  Since my contract is up next month, they can either send me a TRIA and keep me as a customer, or Hughes currently offers free installation, or AT&T now has a 50GB rural cell plan in my area.
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VeteranSatUser, Champion

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They are not not to send you a tria. So good luck with whatever new internet provider you choose!
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Brian Coverstone

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That's a double negative.  Does that mean there's a chance?  Yes, I'm being facetious.

I was just thinking.. the neighbor that also has Exede went with them based on my recommendation.  They were kind of appalled that I had to troubleshoot my own issue.  If I don't receive a new TRIA, they will probably be even more appalled.  I'm sure they will want to switch next year when their two year is up, because who wants this type of customer experience?

Nobody.
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VeteranSatUser, Champion

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They are not going to send you a tria, so good luck to both you and your neighbor with you new internet service!
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GabeU, Champion

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Such is a service.  I've been having problems with my DirecTV Genie for the last few months.  I've been with them for nearly fourteen years, and after calling them yesterday I find out that my options are...

1.  Keep what I have.
2.  Pay to have the receiver replaced and be put in a new 24 month contract.  
3.  Receive a free upgrade to the Genie 2 and be put in a new 24 month contract.
4.  Cancel and go with Dish.  

The first isn't really an option, so I went with #3.  They're coming on Wednesday.  I loathe the idea of being in a 24 month contract again, but I don't have much of a choice.  And I'd rather stay with the company I know rather than go with one I don't, even if I'm not very happy with them at the present time. 

My point is that we can't always get what we want, or even think we may deserve.  A contract and/or service agreement are what they are.  

And, no, they are not going to send you a tria.  The last thing they want is a customer working on their equipment.  That's understandable.  Swapping out a modem is one thing.  Replacing the tria is another.  
(Edited)