internet not working

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  • Problem
  • Updated 3 years ago
  • In Progress
having trouble getting connection to internet
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Don Carpenter

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Posted 3 years ago

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Bev, Champion

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Don, I'm sorry you're having problems connecting to the internet. Have you tried power cycling your modem and computer? If not please follow the steps in this guide:

After you have done that and, waited 5 minutes, if you are not able to connect to the internet, please call Customer Care at 855-463-9333 and, they can help you.
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Gregory Davis

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Good first step comments Bev.  I've been with Exede Wildblue since 2007 and for the most part, baring bad weather, have enjoyed 95 - 98% solid connection.  On occassion when there are problems my first step is to power off my wifi router then the Exede Modem.  After as Bev says wait at least 5 minutes then startup the Exede modem.  Wait until all the lights are on - some maybe flashing then power on your wifi router.  Most of the time this will fix your connection problem if not then directly connect your PC/Laptop to the Exede modem.  This part of the test will rule out, if you still don't get a internet connection, problems with your intranet (in house wifi, cat5, wifi router, ...).  If still no internet - call the Customer Care # they, knowing what beam your would know if there are issues at your internet gateway - for example huricane Harvey might be the culprit.
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Diana, Viasat Employee

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Hi Don,  Sorry to hear your service is not working.  After you perform the troubleshooting steps as Bev pointed out, either call Customer Care at 855-463-9333 or send an email to with your account and contact information. 
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r porea

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Im on the MS Gulf Coast, its raining sheets, thanks to Harvey ... no internet access here 
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Bev, Champion

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r porea, I do hope your internet returns soo, and the rain lets up down there.