Internet isn't working

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
Internet stopped working this morning
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john wicks

  • 0 Posts
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  • Mad

Posted 2 years ago

  • 2
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Exede Lindsey

  • 1827 Posts
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Hi John, please send us your account and contact info to exedelistens@viasat.com or give us a call at 866.945.3258 at your earliest convenience so we can get this issue fixed.   
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James

  • 333 Posts
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mine has been out since 10mins before 5am until around 3:15pm
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Diana, Viasat Employee

  • 2244 Posts
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James, if you are experiencing a connectivity issue, please call our technical department so we can troubleshoot what is causing this at 855-463-9333. You can also send and email to exedelistens@viasat.com with your account information. This is the only way we are going to be able to determine what your issue may be.
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James

  • 333 Posts
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I tried to call in a few times and got the message "unusually high call volume" wait time over 15 mins then it disconnected me after waiting both times.
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Diana, Viasat Employee

  • 2244 Posts
  • 424 Reply Likes
James, if you are not able to get through on the phone please send an email to exedelistens@viasat.com.