Internet is not connecting.

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  • Problem
  • Updated 5 years ago
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It has not worked in several days.
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Cameron Kassie

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  • Mad.

Posted 5 years ago

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Knight Rider

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When you look at the modem status page ( in your web browser is everything green or are there issues in there? Have you tried unplugging the power from your modem and router and then reconnect after about 5min? I know that sound like the normal run around but some times that does fix the issue. I would check the modem status page first though and look at the lights on the modem and make sure they look normal and are all on.
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Brad, Viasat Employee

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Hello Cameron,

Could you please send me an email at Please include either your account number or a phone number tied to your account. I'd like to take a look and see if we can help you get back online

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