Internet is not connecting.

  • 1
  • Problem
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

It has not worked in several days.
Photo of Cameron Kassie

Cameron Kassie

  • 1 Post
  • 0 Reply Likes
  • Mad.

Posted 3 years ago

  • 1
Photo of Knight Rider

Knight Rider

  • 957 Posts
  • 536 Reply Likes
When you look at the modem status page (192.168.100.1) in your web browser is everything green or are there issues in there? Have you tried unplugging the power from your modem and router and then reconnect after about 5min? I know that sound like the normal run around but some times that does fix the issue. I would check the modem status page first though and look at the lights on the modem and make sure they look normal and are all on.
Photo of Brad

Brad, Viasat Employee

  • 3123 Posts
  • 1101 Reply Likes
Hello Cameron,

Could you please send me an email at exedelistens@viasat.com? Please include either your account number or a phone number tied to your account. I'd like to take a look and see if we can help you get back online

This conversation is no longer open for comments or replies.