Internet has been down for 2 weeks!

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  • Problem
  • Updated 1 year ago
  • Acknowledged
No internet for two weeks, exceed tells us first it's an issue with a beam in Denver... I live in California. Then they tell me it's an issue with my address. The same address I have been living at for 20 years and they said I moved and had to pay a move fee. I haven't moved... then they said the previous service I was getting was for another address and that for my address I couldn't have the same plan and had to pay for a new contract. So I just tried to cancel my service and they want to charge me a service cancellation fee. When I said I would t pay it because they dropped service to me first, they said I still had to pay and hung up on me!!!! What terrible people!!!!
Photo of lindsay


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Posted 1 year ago

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Photo of Exede Lindsey

Exede Lindsey

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Hello Lindsay,

I’m sorry for the connection issues and all you’ve been through with the service please allow us to further assist in getting this rectified for you. Please send us your account and contact info to Thank you