Internet going out

  • 2
  • Question
  • Updated 2 weeks ago
  • In Progress
  • (Edited)
Internet goes in and out all the time. It sucks. When I call they dont answer of they hang up on me.
Photo of Jackie Blauvelt

Jackie Blauvelt

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 3 weeks ago

  • 2
Photo of Will Seemore

Will Seemore

  • 183 Posts
  • 52 Reply Likes
Need some background, how long have you had the service and how is your weather when it is happening?
Photo of Diana

Diana, Viasat Employee

  • 2362 Posts
  • 460 Reply Likes
Jackie,  Please send an email to viasatlistens@viasat.com and include your account, contact information and what is going on with your service.  How many devices are connected?  When are you experiencing the issue most often?
(Edited)
Photo of Tonya Sumner

Tonya Sumner

  • 2 Posts
  • 0 Reply Likes
I have the same issue daily.  When I have the issue I have no way to send an email - no internet.  No cell service at my house - so can't reliably use the cell phone internet service!@@
I am making note of phone number to call.. any one elses experience appreciated.

This is constant issue almost daily - many times a day.  Works...doesn;t... works.. I reboot modem/router... works/doesn;t etc
Photo of jkpwife

jkpwife

  • 2 Posts
  • 0 Reply Likes
I have the same issues.  Doesn't matter what the weather is doing or how many devices are connected.  Everyday it goes out anywhere from 2 to 5 times.  First time is always around 10:00 AM Central time in middle Tennessee