Internet going out

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  • Question
  • Updated 4 months ago
  • In Progress
  • (Edited)
Internet goes in and out all the time. It sucks. When I call they dont answer of they hang up on me.
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Jackie Blauvelt

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  • frustrated

Posted 4 months ago

  • 2
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Will Seemore

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Need some background, how long have you had the service and how is your weather when it is happening?
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Diana, Viasat Employee

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Jackie,  Please send an email to viasatlistens@viasat.com and include your account, contact information and what is going on with your service.  How many devices are connected?  When are you experiencing the issue most often?
(Edited)
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Tonya Sumner

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I have the same issue daily.  When I have the issue I have no way to send an email - no internet.  No cell service at my house - so can't reliably use the cell phone internet service!@@
I am making note of phone number to call.. any one elses experience appreciated.

This is constant issue almost daily - many times a day.  Works...doesn;t... works.. I reboot modem/router... works/doesn;t etc
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jkpwife

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I have the same issues.  Doesn't matter what the weather is doing or how many devices are connected.  Everyday it goes out anywhere from 2 to 5 times.  First time is always around 10:00 AM Central time in middle Tennessee