Internet gaming

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  • Problem
  • Updated 3 weeks ago
  • Acknowledged
5/10/2018 I was under the impression with the faster speeds my son gaming would run great. However it lag to much. Just signed the contract today. If this can't be corrected. I would like to cancel. Thank you,
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marla jones

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  • confused

Posted 1 year ago

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VeteranSatUser, Champion

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No.  First person shooter (FPS) games will not run well on satellite internet regardless of the speed.  This is due to latency.  Latency is the delay it takes to send/receive a satellite signal, and on satellite it is 600+ms because of the distance the signal must travel (up to space and back).  In comparison, non-satellite latency is under 150ms.  So this issue cannot be corrected.

As far as cancelling, you are welcome to.  All you have to do is pay the early termination fee.

(Edited)
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GabeU, Champion

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Is gaming discussed, or a gaming disclosure read, by the sales people during the sales call?  
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Andy Schack

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Doesn't do any good. We tell people over and over that it is NOT recommended for gaming and probably won't work at all depending on the game (we do this if there is even a HINT of a male in the house under 30 yrs old), the customer will say they understand....I install them....the NEXT day they are calling complaining that poor little Bubba can't play his games. We REMIND them that we told them about gaming over and over. They get quiet for a few moments and then like clockwork say "well what can we do about this because this simply isn't acceptable". There's not a whole heck of a lot we can respond with except "perhaps you need to brush up on your listening comprehension skills".
If there's one thing I've learned in my 30+ yrs of being in business, it's that many people only hear WHAT they WANT to hear. 
If someone mentions the very WORD gaming now we all but turn the sale away....of course THEN we get accused of having a piss-poor business attitude. It's really a no-win situation. 

Andy
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Bev, Champion

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Feel free to copy and print my explanation for customers. Bottom line is no matter the game you WILL have lag - guaranteed. That is manageable in some games but, aside form Battlefield 1, I have not found even a partial FPS game that it's acceptable in. 

You can play non combat and non FPS games where you can play a character with more ranged than melee abilities. Generally you cannot be a tank or healer over satellite.

I do have a healer in one game but, I've been gaming on satellite for 14 years and, my healer is my first and was started just two months ago. It took me that long to be confident that I could heal a group with my lag.

Game away but, expect lag death a lot at first. Even now I manage to miss a button and, lag kills me about once a week. One on one fights, no problem, but 4-5 on one and it's either I have to run my skills perfectly and, in sync with the server timing in relation to the lag or, I'm dead.
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Andy Schack

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Another issue we see with gamers is usage. Got one that we installed about 3 months ago. Last month they used 472 gigs....that's Four hundred seventy-two full gigs. Know how I know? They called complaining on day 28 of their cycle saying that it was running slow. 
On days like that I instantly think of that song "Some beach, some where, there's a big umbrella....."

Andy
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VeteranSatUser, Champion

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Well it is an unlimited" plan isn't it :).
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Bev, Champion

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Okay, I get one game plus updates if it's older but new to them might top 200 GB by a bit. So they let the kid get 2 new games and update them both, then used about 30 GB for other online stuff or, they let the kid go wild and get dozens of games.

Do people not look at the size of downloads and, know when to opt to order the DVD version of a game then only need to download updates (Half the data usage or less.) Okay, it might cost a few dollars more for the disk version but, if you want priority data all month, pay it.
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fmj77

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Except that most PC games don't come out on DVD these days. The majority are digital only.
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fmj77

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Except that most PC games don't come out on DVD these days. The majority are digital only.
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Stephen Rice, Champion

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Y'all need to check out my friend, PacnsacDave. He writes NES games. I'm pretty sure none of his games are over 1 MB.

https://www.etsy.com/shop/Pacnsacdave...
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Bev, Champion

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Console games - won't work on PC.
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fmj77

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They will with an emulator.
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Stephen Rice, Champion

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Buy a console and hook it up to your tv.
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VeteranSatUser, Champion

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Emulator! You can play old Atari games on your PC from the 70's and 80's. Talk about graphics! Lol
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fmj77

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Graphics are definitely a step back in time, but it's amazing what modern video game emulators can do these days. Most everything from the 1970's till now is playable except for the current generation of consoles.
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fmj77

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Graphics are definitely a step back in time, but it's amazing what modern video game emulators can do these days. Most everything from the 1970's till now is playable except for the current generation of consoles.
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VeteranSatUser, Champion

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I have some old DOS games that I would love to figure how to run. Some late DOS pre Windows 95 games are real tricky to try and get to work. Wing Commander!
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fmj77

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Try DOSBox. It's an emulator for IBM PCs that ran on DOS.
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Stephen Rice, Champion

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Wolfenstein 3d had some freakingly amazing graphics.  It was so realistic, my parents and my friends parents didn't allow us to play it.  We had to be sneaky and play it when the parents were away.

Kids these days live in to much of a fantasy land.  Back in my day, we shot at evil nazis.
(Edited)
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fmj77

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I played Wolf 3D back then as well and 25 years later the series is still going strong. The modern Wolfenstein games have stunning graphics and great gameplay.
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VeteranSatUser, Champion

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Same thing with X-Com. Killer then. Killer now. Ditto Fallout. These youngins have no concept of the original Fallout. And Grand Theft Auto was nothing until the 3rd one. One and two don t even look like a GTA game.
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Stephen Rice, Champion

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I had no idea there were newer versions of Wolfenstein. It's good to hear the youth are still being taught that nazis are evil.
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GabeU, Champion

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Emulator! You can play old Atari games on your PC from the 70's and 80's. Talk about graphics! Lol

Gotta love playing old SNES games on your computer.  Played FFII and Zelda this way for years.  It's harder to find reliable ROMs these days, unfortunately. 
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Stephen Rice, Champion

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PacnsacDave has it all!
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Mark here

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Speaking of emulators, I use Bluestacks. Does anybody have any other suggestions?
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david lightsey

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xcom  war of the chosen is a my go to game
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Stephen Rice, Champion

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fmj77

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Did your installer not explain to you about the high latency that is inherent to satellite internet? It makes many games, such as first person shooters, unplayable.
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Bev, Champion

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Latency, usually called ping in gaming, is the issue with SOME games. I am a gamer. I play Rift and, recently, thanks to NCSoft server changes, Aion, Battlefield 1 and Eve Online regularly along with other games occasionally. 

First person shooters do not work well on satellite - latency will never be under 550 and, usually is 600 to 800 ms. That mans when your son give a command there is anywhere from 1/4 to 3/4 of a second lag. Now in raids or other large groups that can be worse if the game server lags a bit during such events. I have seen it as bad as 1-2 seconds lag.

Less than a second lag may not sound like much but, in many games, that's enough to get your character killed. I'd suggest non FPS games. Try RPG like Aion, Rift and, similar games. Play a ranged character or, at least one that can begin combat at range and pull enemies to them. Learn how to deal with the lag before going into PvP combat.

Yes it can be done, my mage in Rift is one of the top Pvp mages and, my archer is in the top 50 overall always. In Aion my chanter is in the top 100 and he isn't max level yet. My sorcerer just started PvP and, is already in the top 200. Sure I die from lag occasionally but, I've learned to deal with it and, use the best skill rotation to maximize my damage output quickly. I might die in a 4 on one fight, but I promise you, I will take 3 of the 4 with me. One on one or PvE, the enemy is going down, not me.

Was it easy? No it took time to learn and, the rotations for skills in guides and what other players suggest isn't always best for a satellite player but, it's possible and, it's enjoyable once you learn how to game on high latency connections.

Don't look at the lag as a hindrance but rather as an added challenge. If you can do it, that means you're all the better of a player.

Now if it's non combat skills like fishing, crafting, gathering etc failing due to latency, contact the support people for the game. I've done that a few times and, every time, the next patch includes a fix and, it works. That is a pretty easy fix for game developers so, if you ask and, explain that you can't be the only player that doesn't have a low latency connection option and, that fixing it won't affect those that do have lower ping times, and, it isn't combat - they are usually happy to fix that game for you.

What faster speed, say 25 Mbps vs 12 Mbps, does is let you download the patches for the game faster - that's it, doesn't help with actual game play or lag - that's latency.
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Jim16

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"my mage in Rift is one of the top Pvp mages"

That is some sexy talk there Bev!!

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VinylHanger

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How well does Battlefield 1 play? I've heard it plays not so bad. Can you actually compete and survive?
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Bev, Champion

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Yes you can, If you've never played the game, it may take half an hour or so to get the feel of it and, the first flying mission is a bit hairy with the latency but, other than that, it's good.

WARNING: BF1 is an 80 GB Download then updates for another 25 GB - getting it initially will kill your priority data.
(Edited)
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Tom

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Does playing online games on a console - like a PlayStation four - improve compared to playing online games on a personal computer?
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Will Seemore

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Any game where reaction time matters will not work well with satellite internet. There is no way around the fact the signal has to make a 45,000 mile round trip.
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GabeU, Champion

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In reality, it's even worse than that.  There's the 45,000+ mile delay in what you're seeing, and the other 45,000+ mile delay in your reaction to what you're seeing taking effect.  
 
I can only imagine how frustrating it is to try to play games like that, if they even run at all.  A no win guarantee, that's for sure.  
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Matt B, Viasat Employee

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Marla,

If you'd like to discuss your options, please email us at ViasatListens@viasat.com.  Be sure to include your account information and a detailed description of your issue.
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Terry Hill

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Like others have said, some games work and some don't. I play mmorpg games on xbox one and find them to play rather well for the latency Viasat has. Skyforge is the best I have played that works with Viasat, Neverwiter is another that is good to play, Tera is not so good and is unplayable most times as it requires players to have good ping with it's class mechanics than other mmo related games. Fps games online will not be fun at all on Viasat due to latency. As for bandwidth usage while in game it does vary on the game, Skyforge uses at most 180 mb per hour while Neverwinter uses a bit more like 200 mb an hour. I'm happy with what works for me atm on Viasat 1 with the 25mps silver plan. 
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Tomsisson4170

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Terry do you know how well games like The Elder Scrolls Online and other online Elder Scrolls games perform on Via Sat?
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TheCatWillStrike

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I feel bad when people accidentally get satellite for gaming. The people on the phone need to make it more clear to prevent people getting suckered in. Because other than that, viasat is a very good internet provider when it's your only option. If satellite your only option over dial up, I strongly suggest you keep it. You may end up being happy you did. Dial up sucks.
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Tina Conway

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I just got viasat, through Dish explaining to me that it was the best option for gaming and not Dish, as it would be to slow, but the TV package would be ok...I was transferred to Viasat customer service on the understand that it was the perfect option for gaming. I then talked to a Viasat customer sales rep who also informed me that the silver unlimited plan would work just fine for gaming...Obviously that is what I wanted and so yes I signed up, now in just 2 days I have used 4GB of 60GB (and nobody has even gamed yet!)..
Also I am only getting 1.1 speed!?....So basically I was lied to, as 1.1 is not 'perfect for gaming'....To top it off the installation tech refused to go into my crawl space to install it and also lied "I am not insured to go into your crawl space, we dont do that as someone died in a crawlspace once" yeah actual wording as he stood there with food down his shirt and ripped jeans with paint stains (no uniform at all)...So can you please explain all that Viasat?...unnecessary exterior brick drilling straight through into a brand new kitchen, when the Dish installation tech the day before explained to me that the viasat installation cables will be run in the same place as his 'in the crawl space'....? I'm not holding my breath for a reply as you have been reported to the BBB, let them deal with you.
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GabeU, Champion

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No, ViaSat is not good for gaming, nor is any other satellite internet.  In fact, when it comes to real time action games, it's the worst internet there is.  Even if the speed was great, the latency is too high, causing those action games to be nearly unplayable, and that's if they run at all.   

As for the speed, fast.com is a bad speed test to use.  It mimics streaming, causing ViaSat's throttling to kick in, thinking it's a streaming service.  The best speed tests to use are either testmy or speedtest.

BTW, complaining to the BBB is a waste of time.  All they do is what you could do yourself.  
(Edited)
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Tina Conway

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Speed test was 0.6 more
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fmj77

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Tina, whoever told you that Viasat was the "best option for gaming" was either confused or lying to you. Satellite internet is never the best option for gaming.
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Tina Conway

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Tina Conway

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Interesting why my comments are now being removed
(Edited)
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Tina Conway

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Speed test was 0.6 more so yeah not better.

BTW...BBB acts as a consumer voice to resolve disputes and get to an agreement/settlement...Why would I waste more of my time and money dealing with them when it is the BBB's soul purpose to do just that and act on the consumer's behalf.

Yeah I said they lied and "whoever told me"?...Its in my original comment and the name of this community forum and the whole reason why I am here lol

Thanks but your comments really are not helpful
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ExSatUser

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Viasat has an A+ rating from the BBB and it indeed is a complete waste of time if you think they are going to resolve anything for you.
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GabeU, Champion

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Speed test was 0.6 more so yeah not better.
I never said your speeds would be better.  I simply told you why fast.com shouldn't be used for speed tests.  
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Tina Conway

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The A+ is for the BBB's performance in communication and resolution with Viasat lol...Such passive aggressive, completely useless comments on here so far....The rating of consumer products and services of viasat from the BBB is 1 star out of 5 lol....Can I get some actual helpful comments please
(Edited)
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Tina Conway

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Speed test and Fast test only a had a 0.6 difference, so the point made of it being a 'better test' then fast test when Mbps was not much difference was obviously wrong on your part in this case.
(Edited)
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ExSatUser

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If you dont like the comments, dont read them :).
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Tina Conway

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Dont read them? lol....How about you just stop commenting on my comment, as your not being much use.
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Dances with Woofs

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No, you've missed Gabe's point about using Fast.com. Gabe is trying be helpful and to point you in the direction to determine whether the speed you get is appropriate for gaming.

Fast.com is designed to approximate your Netflix experience - it reflects the throttling that occurs on the Unlimited plans when streaming   - in your case a Silver plan that is throttled to a speed barely sufficient for 480p streaming. The purpose of Fast.com is to determine if your ISP is throttling videos - as advertised Viasat does throttle videos.

Other speedtest sites reflect the speed you'll be getting when not streaming. During period of congestion (peak usage periods) it's common for the results to be nearly the same. Try running the different tests suring non-peak usage periods and you should see a difference.

Fast.com should be used to measure your video streaming experience; other sites should be used to measure your non-streaming experiences.

For example, right now Fast.com is showing me at 1.1 Mbps while testmy.net is showing me at 15.4 Mbps (my speeds are advertised as up to 12 Mbps). Speeds vary throughout the day depending on how many other users are sharing your spot beam. When using testmy.net it has always been recommended that you utilize a manual test size of 13 Mbps or more to overcome the innacuaracy it yoields due to satellite latency.

Others are trying to explain to you why latency will impact the gaming experience and types of games you may have trouble with. There's a minimum of 600 milliseconds latency with satellite internet simply due to physics.   
(Edited)
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Tina Conway

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Well done, you can copy and paste lol....You need to read back all the comments as you are now just wasting yours and mine time....I KNOW IT DOESN'T WORK, I AM HERE AS I WAS LIED TOO
(Edited)
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Tina Conway

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You know what....No more comments from me this is just not helpful at all...Drop mic**
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Dances with Woofs

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And you're wasting all of ours arguing with other customers about what we already know. What do you think your fellow customers can do about your issue? Contact customer support, this isn't a direct customer support venue. Wait for a moderator (employee) to weigh in and send an email to the address they give you. Enjoy...
(Edited)
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Tina Conway

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I never asked you to waste your time commenting to me lol...Your just now upset that you did. Enjoy

Yeah everyone! Take Dancers with wolves advice!....STOP COMMENTING useless comments unless your a helpful moderator lol
(Edited)
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Dances with Woofs

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So you're a liar too... ;)

You know what....No more comments from me this is just not helpful at all...Drop mic**

Promises, promises...

A moderator will be along shortly for cleanup in aisle 6.
(Edited)
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Matt B, Viasat Employee

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Tina,

Viasat service is not good for gaming, whatever agent told you it was, was mistaken.  As stated above, it's due to the latency.  The suggestion of using speed testing site other than fast.com is valid as well for the reasons stated.

I'm shutting down this thread, as there is no longer any productive conversations, and is about to devolve into personal attacks.  

If you wish to discuss your account further, please email us with your account info at viasatlistens@viasat.com.  I'd like to look into the misinformation provided, so it can be prevented in the future.  

This conversation is no longer open for comments or replies.