Internet gaming

  • 2
  • Problem
  • Updated 1 year ago
  • Acknowledged
5/10/2018 I was under the impression with the faster speeds my son gaming would run great. However it lag to much. Just signed the contract today. If this can't be corrected. I would like to cancel. Thank you,
Photo of marla jones

marla jones

  • 1 Post
  • 0 Reply Likes
  • confused

Posted 1 year ago

  • 2
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3172 Reply Likes

No.  First person shooter (FPS) games will not run well on satellite internet regardless of the speed.  This is due to latency.  Latency is the delay it takes to send/receive a satellite signal, and on satellite it is 600+ms because of the distance the signal must travel (up to space and back).  In comparison, non-satellite latency is under 150ms.  So this issue cannot be corrected.

As far as cancelling, you are welcome to.  All you have to do is pay the early termination fee.

(Edited)
Photo of GabeU

GabeU, Champion

  • 1736 Posts
  • 1083 Reply Likes
Is gaming discussed, or a gaming disclosure read, by the sales people during the sales call?  
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 758 Reply Likes
Doesn't do any good. We tell people over and over that it is NOT recommended for gaming and probably won't work at all depending on the game (we do this if there is even a HINT of a male in the house under 30 yrs old), the customer will say they understand....I install them....the NEXT day they are calling complaining that poor little Bubba can't play his games. We REMIND them that we told them about gaming over and over. They get quiet for a few moments and then like clockwork say "well what can we do about this because this simply isn't acceptable". There's not a whole heck of a lot we can respond with except "perhaps you need to brush up on your listening comprehension skills".
If there's one thing I've learned in my 30+ yrs of being in business, it's that many people only hear WHAT they WANT to hear. 
If someone mentions the very WORD gaming now we all but turn the sale away....of course THEN we get accused of having a piss-poor business attitude. It's really a no-win situation. 

Andy
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Feel free to copy and print my explanation for customers. Bottom line is no matter the game you WILL have lag - guaranteed. That is manageable in some games but, aside form Battlefield 1, I have not found even a partial FPS game that it's acceptable in. 

You can play non combat and non FPS games where you can play a character with more ranged than melee abilities. Generally you cannot be a tank or healer over satellite.

I do have a healer in one game but, I've been gaming on satellite for 14 years and, my healer is my first and was started just two months ago. It took me that long to be confident that I could heal a group with my lag.

Game away but, expect lag death a lot at first. Even now I manage to miss a button and, lag kills me about once a week. One on one fights, no problem, but 4-5 on one and it's either I have to run my skills perfectly and, in sync with the server timing in relation to the lag or, I'm dead.
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 758 Reply Likes
Another issue we see with gamers is usage. Got one that we installed about 3 months ago. Last month they used 472 gigs....that's Four hundred seventy-two full gigs. Know how I know? They called complaining on day 28 of their cycle saying that it was running slow. 
On days like that I instantly think of that song "Some beach, some where, there's a big umbrella....."

Andy
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3172 Reply Likes
Well it is an unlimited" plan isn't it :).
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Okay, I get one game plus updates if it's older but new to them might top 200 GB by a bit. So they let the kid get 2 new games and update them both, then used about 30 GB for other online stuff or, they let the kid go wild and get dozens of games.

Do people not look at the size of downloads and, know when to opt to order the DVD version of a game then only need to download updates (Half the data usage or less.) Okay, it might cost a few dollars more for the disk version but, if you want priority data all month, pay it.
Photo of fmj77

fmj77

  • 770 Posts
  • 479 Reply Likes
Except that most PC games don't come out on DVD these days. The majority are digital only.
Photo of fmj77

fmj77

  • 770 Posts
  • 479 Reply Likes
Except that most PC games don't come out on DVD these days. The majority are digital only.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2651 Posts
  • 1380 Reply Likes
Y'all need to check out my friend, PacnsacDave. He writes NES games. I'm pretty sure none of his games are over 1 MB.

https://www.etsy.com/shop/Pacnsacdave...
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Console games - won't work on PC.
Photo of fmj77

fmj77

  • 770 Posts
  • 479 Reply Likes
They will with an emulator.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2651 Posts
  • 1380 Reply Likes
Buy a console and hook it up to your tv.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3172 Reply Likes
Emulator! You can play old Atari games on your PC from the 70's and 80's. Talk about graphics! Lol
Photo of fmj77

fmj77

  • 770 Posts
  • 479 Reply Likes
Graphics are definitely a step back in time, but it's amazing what modern video game emulators can do these days. Most everything from the 1970's till now is playable except for the current generation of consoles.
Photo of fmj77

fmj77

  • 770 Posts
  • 479 Reply Likes
Graphics are definitely a step back in time, but it's amazing what modern video game emulators can do these days. Most everything from the 1970's till now is playable except for the current generation of consoles.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3172 Reply Likes
I have some old DOS games that I would love to figure how to run. Some late DOS pre Windows 95 games are real tricky to try and get to work. Wing Commander!
Photo of fmj77

fmj77

  • 770 Posts
  • 479 Reply Likes
Try DOSBox. It's an emulator for IBM PCs that ran on DOS.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2651 Posts
  • 1380 Reply Likes
Wolfenstein 3d had some freakingly amazing graphics.  It was so realistic, my parents and my friends parents didn't allow us to play it.  We had to be sneaky and play it when the parents were away.

Kids these days live in to much of a fantasy land.  Back in my day, we shot at evil nazis.
(Edited)
Photo of fmj77

fmj77

  • 770 Posts
  • 479 Reply Likes
I played Wolf 3D back then as well and 25 years later the series is still going strong. The modern Wolfenstein games have stunning graphics and great gameplay.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3172 Reply Likes
Same thing with X-Com. Killer then. Killer now. Ditto Fallout. These youngins have no concept of the original Fallout. And Grand Theft Auto was nothing until the 3rd one. One and two don t even look like a GTA game.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2651 Posts
  • 1380 Reply Likes
I had no idea there were newer versions of Wolfenstein. It's good to hear the youth are still being taught that nazis are evil.
Photo of GabeU

GabeU, Champion

  • 1736 Posts
  • 1083 Reply Likes
Emulator! You can play old Atari games on your PC from the 70's and 80's. Talk about graphics! Lol

Gotta love playing old SNES games on your computer.  Played FFII and Zelda this way for years.  It's harder to find reliable ROMs these days, unfortunately. 
Photo of Stephen Rice

Stephen Rice, Champion

  • 2651 Posts
  • 1380 Reply Likes
PacnsacDave has it all!
Photo of Mark here

Mark here

  • 87 Posts
  • 26 Reply Likes
Speaking of emulators, I use Bluestacks. Does anybody have any other suggestions?
Photo of david lightsey

david lightsey

  • 42 Posts
  • 1 Reply Like
xcom  war of the chosen is a my go to game
Photo of Stephen Rice

Stephen Rice, Champion

  • 2651 Posts
  • 1380 Reply Likes
Photo of fmj77

fmj77

  • 797 Posts
  • 492 Reply Likes
Did your installer not explain to you about the high latency that is inherent to satellite internet? It makes many games, such as first person shooters, unplayable.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Latency, usually called ping in gaming, is the issue with SOME games. I am a gamer. I play Rift and, recently, thanks to NCSoft server changes, Aion, Battlefield 1 and Eve Online regularly along with other games occasionally. 

First person shooters do not work well on satellite - latency will never be under 550 and, usually is 600 to 800 ms. That mans when your son give a command there is anywhere from 1/4 to 3/4 of a second lag. Now in raids or other large groups that can be worse if the game server lags a bit during such events. I have seen it as bad as 1-2 seconds lag.

Less than a second lag may not sound like much but, in many games, that's enough to get your character killed. I'd suggest non FPS games. Try RPG like Aion, Rift and, similar games. Play a ranged character or, at least one that can begin combat at range and pull enemies to them. Learn how to deal with the lag before going into PvP combat.

Yes it can be done, my mage in Rift is one of the top Pvp mages and, my archer is in the top 50 overall always. In Aion my chanter is in the top 100 and he isn't max level yet. My sorcerer just started PvP and, is already in the top 200. Sure I die from lag occasionally but, I've learned to deal with it and, use the best skill rotation to maximize my damage output quickly. I might die in a 4 on one fight, but I promise you, I will take 3 of the 4 with me. One on one or PvE, the enemy is going down, not me.

Was it easy? No it took time to learn and, the rotations for skills in guides and what other players suggest isn't always best for a satellite player but, it's possible and, it's enjoyable once you learn how to game on high latency connections.

Don't look at the lag as a hindrance but rather as an added challenge. If you can do it, that means you're all the better of a player.

Now if it's non combat skills like fishing, crafting, gathering etc failing due to latency, contact the support people for the game. I've done that a few times and, every time, the next patch includes a fix and, it works. That is a pretty easy fix for game developers so, if you ask and, explain that you can't be the only player that doesn't have a low latency connection option and, that fixing it won't affect those that do have lower ping times, and, it isn't combat - they are usually happy to fix that game for you.

What faster speed, say 25 Mbps vs 12 Mbps, does is let you download the patches for the game faster - that's it, doesn't help with actual game play or lag - that's latency.
Photo of Jim16

Jim16

  • 2429 Posts
  • 2161 Reply Likes

"my mage in Rift is one of the top Pvp mages"

That is some sexy talk there Bev!!

Photo of VinylHanger

VinylHanger

  • 55 Posts
  • 13 Reply Likes
How well does Battlefield 1 play? I've heard it plays not so bad. Can you actually compete and survive?
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Yes you can, If you've never played the game, it may take half an hour or so to get the feel of it and, the first flying mission is a bit hairy with the latency but, other than that, it's good.

WARNING: BF1 is an 80 GB Download then updates for another 25 GB - getting it initially will kill your priority data.
(Edited)
Photo of Matt B

Matt B, Viasat Employee

  • 946 Posts
  • 483 Reply Likes
Marla,

If you'd like to discuss your options, please email us at ViasatListens@viasat.com.  Be sure to include your account information and a detailed description of your issue.
Photo of Terry Hill

Terry Hill

  • 184 Posts
  • 61 Reply Likes
Like others have said, some games work and some don't. I play mmorpg games on xbox one and find them to play rather well for the latency Viasat has. Skyforge is the best I have played that works with Viasat, Neverwiter is another that is good to play, Tera is not so good and is unplayable most times as it requires players to have good ping with it's class mechanics than other mmo related games. Fps games online will not be fun at all on Viasat due to latency. As for bandwidth usage while in game it does vary on the game, Skyforge uses at most 180 mb per hour while Neverwinter uses a bit more like 200 mb an hour. I'm happy with what works for me atm on Viasat 1 with the 25mps silver plan. 
Photo of TheCatWillStrike

TheCatWillStrike

  • 125 Posts
  • 28 Reply Likes
I feel bad when people accidentally get satellite for gaming. The people on the phone need to make it more clear to prevent people getting suckered in. Because other than that, viasat is a very good internet provider when it's your only option. If satellite your only option over dial up, I strongly suggest you keep it. You may end up being happy you did. Dial up sucks.