Internet down. Freq problem this week.

  • 2
  • Problem
  • Updated 2 years ago
  • In Progress
No internet connection
Photo of Jim Gibson

Jim Gibson

  • 1 Post
  • 0 Reply Likes
  • very frustrated with poor service & expensive cost.

Posted 2 years ago

  • 2
Photo of kevin lawhorn

kevin lawhorn

  • 4 Posts
  • 4 Reply Likes
what state are you in? What are the weather conditions like?
Photo of Diana

Diana, Viasat Employee

  • 2244 Posts
  • 424 Reply Likes
Hi Jim,  We're sorry to hear your internet is down.  Please send an email to exedelistens@viasat.com with your account information. For immediate assistance call Exede Customer Service at 855.463.9333.
Photo of Michael Peay

Michael Peay

  • 0 Posts
  • 0 Reply Likes
We had the exact same problems. We have had Exede since June 2016. Worst company EVER! I argued with them for almost an hour because I want to terminate it. The agent tried to talk me out of it. I told her, "Why would I want to continue paying for something that does not work." After telling Jean the customer service agent of my problems, she said her 2 best friends have it and love it. Then she got rude. Buyer beware! Do not sign up for this service!