No longer have Wildblue password

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  • Updated 2 years ago
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I'm attempting to help my significant other's sister and son resurrect their Wild Blue satellite Internet which has gone on the blink. The account holder, the brother-in-law, passed away about three years ago and was the only one who knew the p/w.I have called tech support three times and turned away twice with the line that we must have the account p/w to do anything, including setting up a service call, yet $50/month continues to be drawn automatically from their account. The second call, the tech support person was willing to set up a service call but the "system is down" and when I called an hour later I got a Derrick to flatly refused to do anything without the p/w and was going to report the above person. No sympathy was shown to the fact that a person was deceased.Any ideas or suggestions on how to resolve this without cancelling the monthly payment and signing up for a new account would be appreciated. They are seriously contemplating going with a bundle from AT&T or Version for new home telephone, TV, and satellite Internet in the meantime.Thanks!
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Ollie Ferguson III

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Posted 2 years ago

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Diana, Viasat Employee

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Hi Ollie,  We send our condolences for your loss.  We do have policies for this situation.   
At this time the account must be disconnected.  If your sister-in-law would like to keep the service, a new account will need to be set up in her name. She will be required to create a new account with the existing plans are available in her area.  Please send an email with the account and contact information to exedelistens@viasat.com.  We're here to help!  
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Ollie Ferguson III

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Thank you so very much, Diana, it is sincerely appreciated!