I'm attempting to help my significant other's sister and son resurrect their Wild Blue satellite Internet which has gone on the blink. The account holder, the brother-in-law, passed away about three years ago and was the only one who knew the p/w.I have called tech support three times and turned away twice with the line that we must have the account p/w to do anything, including setting up a service call, yet $50/month continues to be drawn automatically from their account. The second call, the tech support person was willing to set up a service call but the "system is down" and when I called an hour later I got a Derrick to flatly refused to do anything without the p/w and was going to report the above person. No sympathy was shown to the fact that a person was deceased.Any ideas or suggestions on how to resolve this without cancelling the monthly payment and signing up for a new account would be appreciated. They are seriously contemplating going with a bundle from AT&T or Version for new home telephone, TV, and satellite Internet in the meantime.Thanks!