Internet doesn’t work sucks.

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  • Problem
  • Updated 1 month ago
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Everyday around 8:00 pm my WiFi internet goes to nothing and nothing will load or play. I have restarted my modem and I have also unplug the power connection for the time it recommends and it still doesn’t fix the problem. Is there something else I can do? The system has been in for maybe six months and the house is also six months old. Is my satellite not connecting good with the other satellites to receive the signal? Please help.
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zachary landrum

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  • Aggravated

Posted 1 month ago

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yourguytim

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There isn’t a way to fix the problem. Even if you try to email viasatlistens they will tell you the same BS they tell everybody to do in these situations. They’ll tell you to do the same stuff you already did. Slow speeds are nearly impossible to avoid unless you stay within your data limit which is nearly impossible to do unless you get a $200+ plan. They throttle your speeds to a grinding near halt because of greed. Purposely making speeds terrible. Too bad your locked in a contract
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yourguytim

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I do understand how it works. I told him his speeds are slow because he went over his limt and that it’s almost impossible to stay in unless you literally don’t use the internet.
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fmj77

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Yourguytim, which plan do you have?
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GabeU, Champion

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Your dumb.
That's great, Tim.  In the process of trying to insult me, and in trying to do so by calling me dumb, no less, you managed to use the word "your" instead of "you're".  Congratulations, Tim.  Well done.     
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Old Labs (VS1-329-L12FZ)

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Boom!

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yourguytim

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Quick typing you beta.
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Matt B, Viasat Employee

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Zachary,

Some of what yourguytim says above may be correct.  Most isn't.

The time you mentioned is right in the middle of peak usage, when everyone is at home and wanting to use the internet.  Due to the limitations of our satellite network, speeds will suffer.  If you've used up your priority data, this will be more apparent, depending on your data plan.

If you're going over your data limit, there are a couple of options to assist you, from scheduled download management to upgrading to a new plan.  Once I can see your account and determine if that's the case, we can start exploring some options.  (searching this forum might give you some ideas for usage!)

We can look into it and see what exactly is going on, if you would like.  Email ViasatListens@viasat.com with your account information!
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yourguytim

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whats not true?
(Edited)
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Matt B, Viasat Employee

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Oh gosh.

Well.

There isn’t a way to fix the problem.
We don't know what the problem is yet!  Without more detailed information, we can only assume.

Even if you try to email viasatlistens they will tell you the same BS they tell everybody to do in these situations. They’ll tell you to do the same stuff you already did.
When customers inform us of the steps they've already taken, we will generally skip those steps.  Sure, occasionally we will make mistakes and suggest these steps, but it's rare.  

Slow speeds are nearly impossible to avoid unless you stay within your data limit which is nearly impossible to do unless you get a $200+ plan.
Part of this one is true.  Your speeds may slow after exhausting priority data.  But as users on this forum can, and have, attest, you can stay within priority data with some forethought.  (though again, we don't know that this is the issue yet)

They throttle your speeds to a grinding near halt because of greed. Purposely making speeds terrible.
Viasat service has limitations.  We don't hide this fact.  We try to balance bandwidth with the amount of customers wanting it, unfortunately we can't provide the best speeds to everyone.

Too bad your locked in a contract
This one's true as well.  All customers have a 24 month agreement.  Having the agreement helps prevent upfront charges, such as $300 and $150 installation fees.  



Look, yourguytim, I get that you don't like us.  Everyone here understands this. 

I know that your speeds are slow, and that you're on a plan that's not meeting your needs.  We've asked you to contact us, so we can help you too.  Have you emailed us?  What's the case number?  I'll make sure that I take your case and work directly with you to see if we can solve your problems with the service.

Send us an email.  Make the subject "Attention MattB."  At this point, I won't be able to answer until Monday, but I will answer on Monday.
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yourguytim

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response to quote 1: I got a pretty good idea what the problem is.
Response to quote 2: Ya when I send emails about a problem I get a response read off a script.
Response to quote 3. Yet again, you can barely use any WiFi while doing this
Response to quote 4: Give me a break.

“Look, yourguytim, I get that you don't like us. Everyone here understands this.”
I tried to make the point clear.
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James Besser

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change your name too wasyourguytim, in life what makes you happy