Internet connection says wrong password and will not connect.

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  • Problem
  • Updated 5 months ago
  • (Edited)
Internet connection says wrong password and will not connect. It does this more and more frequently. We have had the same password since day1. It never changes!!!
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Sandy Lou

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  • frustrated

Posted 5 months ago

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Matt B, Viasat Employee

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Sandy,

The password shouldn't change by itself.  At most, it might change to the factory default.

You can verify the password by following the instructions on this page:
https://help.viasat.com/internet/articles/General/How-to-create-and-manage-a-guest-wi-fi-network

And if you haven't/don't know how to log into your router:
https://help.viasat.com/internet/articles/General/How-to-change-your-WiFi-Modem-network-password