Internet connection says wrong password and will not connect.

  • 1
  • Problem
  • Updated 11 months ago
  • (Edited)
  • 1
Internet connection says wrong password and will not connect. It does this more and more frequently. We have had the same password since day1. It never changes!!!
Photo of Sandy Lou

Sandy Lou

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 11 months ago

  • 1
11 months ago
Photo of Matt B

Matt B, Viasat Employee

  • 991 Posts
  • 490 Reply Likes
Sandy,

The password shouldn't change by itself.  At most, it might change to the factory default.

You can verify the password by following the instructions on this page:
https://help.viasat.com/internet/articles/General/How-to-create-and-manage-a-guest-wi-fi-network

And if you haven't/don't know how to log into your router:
https://help.viasat.com/internet/articles/General/How-to-change-your-WiFi-Modem-network-password
  • 1

Powered by Get Satisfaction