For the last month, I've had intermittent service. Today, I reset the modem, then used the Troubleshoot tool 5 times, and it actually connected now. It seems like there is no reason for this sporadic service when it works fine now.
Hello Ruth, I’m happy to hear your service is working properly. If we can provide any further assistance please send us your account and contact info to firstname.lastname@example.org or give us a call at 866.945.3258 Thank you.