Insufficient bandwidth, can't watch movies

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  • Updated 4 years ago
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We're on the 25GB plan and have plenty of bandwidth available - only used 20% of our monthly allotment so far. We also subscribe to Amazon Prime, but whenever we try to watch a movie, its constantly interrupted by buffering, and eventually a message that says "insufficient bandwidth" and then if we keep watching it ultimately just drops the movie and kicks us out.
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Charles Hagedorn

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  • Satellite internet nowhere near as good as cable.

Posted 4 years ago

  • 6
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Exede Amber, Employee

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Hello Charles, I would be happy to look at your speeds and services for you. Please send an email to exedelistens@viasat.com.
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Jacqueline Tierney

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If you haven't already, see if you can set the resolution down on your video streaming. That makes a huge difference on how much bandwidth it takes. Really helped us a lot.
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Charles Hagedorn

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Hello Jacqueline - Thanks for the reply. I don't think I included enough details. I access Amazon Prime through a Sony Blue Ray player that is wired into our Direct TV system. I'm not trying to watch movies on a laptop. Not sure how we might check the resolution on the TV, but will look into it.
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Jacqueline Tierney

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I'm not sure either Charles,  there might be a way to set down the resolution on the Amazon site in your account.  I also have Amazon Prime but haven't used it on Exede so far so haven't looked on the account.  With Netflix you go into your account settings and can set down the resolution and I think it applies to every device you connect then to that account.  I understand your conundrum though as we have a Roku hooked up at our place with a better ISP and I don't think there is any way to set down the resolution through that device itself that I have discovered.  If you find a way to set down Amazon Prime please share how to do it in the forum as others will be interested.  Good Luck!

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