installing new modem Excede sent me.

  • 1
  • Question
  • Updated 1 year ago
I have the new modem you sent me to change to a 25GB plan and have connected it but had to go back to old modem because the new modem did not connect. It has to connect for me to go on line and follow directions in the self-installation guide.
Photo of Colleen Sheltra Belanger

Colleen Sheltra Belanger

  • 0 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Colleen Sheltra Belanger

Colleen Sheltra Belanger

  • 0 Posts
  • 0 Reply Likes
I don't know how to get the new modem to work to connect to the current system.
Photo of Bev

Bev, Champion

  • 3063 Posts
  • 1284 Reply Likes
Hi Colleen, these guides should help you:

http://help.exede.net/articles/General/A-guide-to-your-Exede-WiFi-Modem

http://viasat.force.com/kb/articles/General/Connecting-your-devices-to-the-Exede-WiFi-Modem

If that doesn't get you connected with the new modem, call support at 855-463-9333 and someone can walk you through what you need to do.