Installer didn't show up two days in a row!

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  • Problem
  • Updated 3 years ago
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I live in MA and had an appointment yesterday (Wed) from 11-2.  The installer was a no show no call.  I called Exede multiple times and they wrote the installer to have them call and I received no call from the installer or Exede.  I called back at 9:00pm and rescheduled for today (Thurs)  I was assured it was a different installer and again no call no show.  I called Exede and they put an urgent message in to have the installer contact me.  Neither the installer nor Exede called me back.  After waiting another hour I called Exede again and was told they could not get a response from the installer and would have to reschedule for next Wednesday for 11-2.  So now I get to wait another week and worry that I'll spend another day sitting here waiting for an installer who might not show up.  Why I haven't canceled yet I don't know.
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TL

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Posted 3 years ago

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Exede Lindsey

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Hello TL, 

Sorry for to hear about your service install issues. This is certainly not the impression we want you to have, the last thing we want is to lose a valued customer. Please send us your account and contact information to exedelistens@viasat.com so we can get this issue escalated as soon as possible.   
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TL

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I sent my contact info to the email address given 3 days ago and have received no response.  So much for escalating my issue!
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Exede Lindsey

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Hi TL, I’ve located your email it appears it was not forwarded to our email (Exedelistens) as it should have been. I have located your account information. I will respond back to your email as soon as possible, thank you for reaching out.  
(Edited)