I own an apartment complex and a couple of tenant had this install without my permission. They installed a poll over a gas line and I want it moved or removed. I can't get owner of local company to return a call.
Hi Jason, I'm just a subscriber that helps out here when I can but, you can email firstname.lastname@example.org or, call 855-463-9333. Other contact option can be found at the link below but, those two are the fastest.
Standard practice is for the installer to get a statement signed by tenant that he has landlord's (or HOA's) permission. This puts the responsibility on the tenant for removal. I doubt if ViaSat will accept responsibility.