Data used up overnight

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  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
Had service installed on the 27th of july which, by all means was 2 days early, tech came to my house at 6 to do an install, since my wife was home I jumped all over this.  I get off at 7 get to the house by 730 and am told everything is up, just need to provision the modem.  The tech proceded to start the provisioning the first modem, and realized I was a wifi unit which I wasn't using as I have my own router, so he went back to his truck to get a regular modem.  The tech was unable to provision that modem for some reason, and had to use my laptop to continue working on this, long story short 3 modems later he has a signal and says that's it your up and ready time now 9:45 So we say our goodbyes, showere get a bite to eat and procede to goto sleep as we both have to be up by545 to get ready for work.  I check my connection and account again expecting to see something about the terms and service or something otherwise and find that during the 7 hour lapse we hae already used our 10 gigs overnight and are on the liberty pass, ok I guess xboxs updated or something else whatever libertyshould still allow me to do bills and stream Netflix..  Well no that isin't going to work either as now It shows I have poor connection and blocked performance on the esvt screen send in a tech complaint and get that there is a weather issue in your area, what it's sunny and clear,  I want my service to work, or I would like to know what else I can do
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Mike Mcdermott

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Posted 2 years ago

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Brad, Viasat Employee

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Hello Mike,

Those updates can really gobble up data. If you're completely offline you'll want to call us at 855-463-9333 because we can give you immediate assistance and could assign someone to return if need be. Otherwise you can email us at exedelistens@viasat.com but that does take up to 24 hours for a reply. Either way we can work with you via those methods as this is a non-direct and public forum so we'll want you to contact us via phone or email to help with your account
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Rochelle P. Rollins

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I have same problem
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Exede Lindsey

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Hi Rochelle, 

If you are experience the same problem concerning unknown data usage please send us your account and contact info to exedelistens@viasat.com so we can further assist. 
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Wayne Henderson

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How does exceed compute data usage? My router says usage is computed fro bytes. How long is the period of count. Thanks Wayne
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Jennifer Lucas

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Last week, I supposedly used up 30% of my data in less than 12 hours. I went on to buy a bigger package (because I think that is what they were trying to achieve anyway). They then said I used up the extra 10 gb I bought in 2 hours. This has happened to me 3 or 4 times now and every time it is when they have bigger packages and I haven't upgraded mine! Then they said that my satellite dish was not facing the satellite. It is in exactly the same position it has been for years, the position the engineer put it in when the satellite dish was installed! So now I have to do a service call to get someone to point it toward the satellite! Also, they said "surfing the net" was what was using up my data. I work on my computer and most of the hours I work are supposedly in the "free zone" hours. They could simply look back and see that most months I do not come close to using all my data, so there is no way that all of a sudden, having changed nothing in my computer usage (and I am the only one who uses it), I used up all my data. They are flat out lying! If there was another provider I could use in the area, I certainly would!
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Brad, Viasat Employee

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Hello Jennifer,

I can look into this for you. There can be several reasons the data was used up that you may not have been aware of (background updates, etc.) As for a mispointed dish, sometimes a storm can be the culprit. Either way I want to look into this for you and help you out. Please email me at exedelistens@viasat.com