Installation Issues with ODU

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  • Updated 3 years ago
Are there any installers having issues with the ODU during the corse/fine pointing procdure? During the course/fine pointing I can acheive the steady high pitch tone and moments later it will drop off . There is a clear LOS and clear skies. Ive switched out the eTRIA and modem 3 different times and the dish itself, once. I had to return today for a second time and replaced the entire ODU. This ODU is from my showroom account and works just fine at my store. I simply remove the ODU from yesterday and slid on my ODU...BAM!! I got the modem to lock up. I closed the job and returned to my shop and replaced the ODU from the install and sure enough the problem is still there. The eTRIA and dish are from shop and I know both work. After trying the course/fine pointing, my modem statisics values show no values but I can get online with no issues. On the configurations page the IFL has a red stop sign.
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Scott

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Posted 3 years ago

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Kaotic Technologies

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Did you do the install? Did you run the wire? Can you verify and gusrantee the wire , ground block, and connections are good?

Or did the installer jump into some old wire?
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Scott

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I am the installer and yes the cable are new and to Exedes specs.
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Kaotic Technologies

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Tried swapping modem? I say modrm is the issur...
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Scott

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Everything was swapped. I returned with my showroom account ODU, installed it and it worked just fine. Went to the next job that was only 16 miles away and installed a new ODU only to have the same issues again.
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Kaotic Technologies

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Well if your having the same issue at 2 dirrerent job sites with different ewjipment, thats exede issue, modek formware update, or what ever.