The sales man didn't tell us it was satellite internet or that it would be a 2 year contract. The installer came out and installed everything needed to give us internet and than left without telling us he was installing a dish. I was very angry when I saw it that night and I removed it. The tech electronically sign your signature to a two year contract without ever notifying you that there is or was a contract. This leaves us to pay for 24 months of cancelation regardless of a contract or not. Viasat sent us a copy of a contract with a typed signature. Not a digital signature. I also check my video cameras in my home to make sure we didn't sign anything and nothing was signed by us. In other words the tech illegally signed a contract in my wife's name. Viasat told us to bad and we are required to pay the cancelation fees regardless of a signed contract. I said I'd pay installation, to ship the stuff back, and the 3 hours of service but thats it. This is not how you run a legitimate business.