Mud left after install

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
I had Exede installed at my home yesterday.  FYI-it is a new build, so everything is brand new..new bricks, new driveway, etc.  Anyway, after the install, there is tons of mud everywhere, all around the vehicle where the installer parked, all caked up by the entrance door, some even rubbed off on the bricks.  I have contacted Exede on Facebook, Twitter, via email, and called customer service.  I haven't heard from anyone, but I did spend a few hours brushing and cleaning my driveway.  Any advice on how to proceed?
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Brad Rohling

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  • Pretty angry

Posted 2 years ago

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Jim, Champion

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If it's not too late be sure and take pictures. Did you buy from a local dealer or through Exede directly?
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Brad Rohling

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I sent pictures...I'm trying to figure out how to attach them.  I went through DirectTV and they set it up.
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Exede Lindsey

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Hi Brad, I'm extremely sorry for the mud mess outside your residence. I've replied back to your email, please get back to me to get things resolved. Thank you 
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Brad Rohling

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James Harman

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Don't know what your roads are like to your place but I recommend washing it off.

You're welcome!

:-)
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Jim16

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Maybe wait until it rains?  :-))
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Brad Rohling

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Brad Rohling

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Thanks for the advice James....all the roads are paved, that is from the installers and their boots from the yard.  
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James Harman

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Nasty!

Installers seem be dicks.
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Brad Rohling

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Brad Rohling

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Britt McAllister

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If it muddy at your house it not the installer's fault
(Edited)
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Jim, Champion

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It is absolutely the installers fault. I have worked in some muddy messes before and have tracked some mud onto the drive - but I cleaned it up afterwards.
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Brad Rohling

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Thanks Britt. I had DirectTV installed a few days before and had zero mud issues. Care to comment on the pile of concrete they left in the driveway? Or is that my fault as well? How would you feel if this were your new home?
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xode0000, Champion

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What does DirectTV have to say about this?  Since they set up the install, it would stand to reason that they have a responsibility to make things right.
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Brad Rohling

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I'm waiting to hear back from Exede since it was their install crew. I'll talk with Direct next
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GabeU, Champion

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I don't know exactly how it works with DirecTV/Exede bundling, but I do know that with DirecTV/Hughesnet bundling the ultimate responsibility with something like this is with Hughesnet, and even moreso, the installers.  DirecTV may set up the installation appointment, and it may be bundled, but ultimately it's a separate service and that separate service's responsibility.  Again, though, this is only with the bundling that I'm familiar with, but it wouldn't be surprising to find out it's the same with this situation.

Whichever the case, I wouldn't be happy, either.  If it's muddy in your yard, that's one thing, as it would be very difficult to avoid tracking the mud, but the sackrete is another story.  
    
(Edited)
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Britt McAllister

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Where did all the mud that on the driveway come from I have had to clean up after a installer before many of time there not anything that say that they have to be 100% clean