Had I read this page before ordering Exede, I would have never ordered it. Installation is handed to local contractors that are less than thorough. No shows, no calls, missed appointments. I have a temporary installation on a tree. After chasing a installation contractor (Why is it my problem?) for 3 weeks I finally threatened to cancel my order. I was given a new contractor that started out good and showed up on time. But wait. Its winter and ground is frozen and I can't make a permanent installation so lets just put it here on this tree for now. Call me as soon as the snow is gone I will come back to finish it. 2 weeks ago and up till now, I am once again chasing a contractor that won't contact me back and again, its my problem. Nothing wrong with the connection. (Yet) but heaven forbid I ever need service. I am not totally surprised by contractors doing the job. But I am surprised by having to chase them all over the planet. The Last guy to contact me told me I had to dig a hole for a post so he could do the work? Really? I suppose I need to bury the cable by myself, buy a post, align the dish and pray for a good permanent solution as well. Pathetic. This is one product that will never be recommended to any of my dozens of friends in the area. I will make sure they all know how crappy of job and follow through your "amazing" quality of experience is. As soon as I can find an escape of this contract I am out for good.