Installation scam... Installer arrived and told me wall mount would not work. He stated that it required a pole mount installation. The pole was extra money because he had to purchase it himself. He then said whatever I could give him would be fine, like $60.
Afterward, I called EXEDE because they did not have the correct first name on the account. The representative said he would correct the issue. While speaking with him he said there should not have been a charge for the pole. Called installation company with no response yet. Oh, the first name on the account is still incorrect....
Day 1 and I am already disappointed. EXEDE why do you contract with CON-MEN ?
Afterward, I called EXEDE because they did not have the correct first name on the account. The representative said he would correct the issue. While speaking with him he said there should not have been a charge for the pole. Called installation company with no response yet. Oh, the first name on the account is still incorrect....
Day 1 and I am already disappointed. EXEDE why do you contract with CON-MEN ?
Posted 2 years ago
Markgc, Champion
Diana, Viasat Employee
david, Champion
Christine Conrad, Champion
Markgc, Champion
Christine, The published information at the EXEDE website states... AND Pole mount is standard installation. NON-STANDARD Installation is Non-Penetrating Roof Mount and Under Eave Mount. Just FYI...
Professional Satellite Installation by Certified Technicians
Sloped Roof Mount
Wall Mount
Pole Mount*
Professional Satellite Installation by Certified Technicians
Exede’s certified technicians are specially trained to find the best placement for your satellite dish and securely attach it to your home. This will ensure a clear, strong connection to our satellite for the best service possible. Installing a satellite dish for Exede Internet typically takes two to three hours.
Satellite Installation OptionsThe Exede satellite mini-dish is about 30 inches by 28 inches and can be mounted on the side of your home, the roof or on a secure pole mount. When these standard installation options don’t give you the best connection, a non-standard option may be recommended to ensure you receive the fastest satellite internet possible.
STANDARD INSTALLATIONSloped Roof Mount
Wall Mount
Pole Mount*
Christine Conrad, Champion
David, the question is did you order your installation directly from Exede or did you go through a local dealer or a third party wholesaler?
Just under the pictures that you found on the website regarding standard installation, there is this note:
* No charge for pole mounts on service ordered directly from ViaSat through our toll-free number or online order form.
Just under the pictures that you found on the website regarding standard installation, there is this note:
* No charge for pole mounts on service ordered directly from ViaSat through our toll-free number or online order form.
I will bet money that the link "Mac uae" provided above by sophiasophos is malware.
Stay away from those that offer advice that makes no sense.
Stay away from those that offer advice that makes no sense.
Matt B, Viasat Employee
Probably. But they are now gone. *poof!*
