Afterward, I called EXEDE because they did not have the correct first name on the account. The representative said he would correct the issue. While speaking with him he said there should not have been a charge for the pole. Called installation company with no response yet. Oh, the first name on the account is still incorrect....
Day 1 and I am already disappointed. EXEDE why do you contract with CON-MEN ?
- 3 Posts
- 0 Reply Likes
Posted 3 years ago
Markgc, Champion
- 350 Posts
- 93 Reply Likes
Diana, Viasat Employee
- 2409 Posts
- 474 Reply Likes
Name changes on the account will be reflected within 24 hours.
david, Champion
- 562 Posts
- 399 Reply Likes
Christine Conrad, Champion
- 277 Posts
- 324 Reply Likes
- 3 Posts
- 0 Reply Likes
Line of sight was not an issue, nor is the finish on the home. .
Markgc, Champion
- 350 Posts
- 93 Reply Likes
Exede does not allow wall mounting on a house with vinyl sidingI wouldn't have though vinyl siding would be a problem as long as the mounting screws pick up on the walls studs. My dish is mounted on the corner of the house which is sturdier and there is also plywood sheeting under the siding in that area of the construction.
- 3 Posts
- 0 Reply Likes
Professional Satellite Installation by Certified Technicians
Exede’s certified technicians are specially trained to find the best placement for your satellite dish and securely attach it to your home. This will ensure a clear, strong connection to our satellite for the best service possible. Installing a satellite dish for Exede Internet typically takes two to three hours.
Satellite Installation OptionsThe Exede satellite mini-dish is about 30 inches by 28 inches and can be mounted on the side of your home, the roof or on a secure pole mount. When these standard installation options don’t give you the best connection, a non-standard option may be recommended to ensure you receive the fastest satellite internet possible.
STANDARD INSTALLATIONSloped Roof Mount

Wall Mount

Pole Mount*
Christine Conrad, Champion
- 277 Posts
- 324 Reply Likes
Just under the pictures that you found on the website regarding standard installation, there is this note:
* No charge for pole mounts on service ordered directly from ViaSat through our toll-free number or online order form.
- 47 Posts
- 52 Reply Likes

Stay away from those that offer advice that makes no sense.
Matt B, Viasat Employee
- 1020 Posts
- 502 Reply Likes
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.