Installation

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  • Updated 2 years ago
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Installation scam...   Installer arrived and told me wall mount would not work.  He stated that it required a pole mount installation.  The pole was extra money because he had to purchase it himself.  He then said whatever I could give him would be fine, like $60.  

Afterward, I called EXEDE because they did not have the correct first name on the account.  The representative said he would correct the issue.  While speaking with him he said there should not have been a charge for the pole.  Called installation company with no response yet.  Oh, the first name on the account is still incorrect....  


Day 1 and I am already disappointed.  EXEDE why do you contract with CON-MEN ?
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David

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Posted 2 years ago

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Markgc, Champion

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My dish is mounted on the corner wall of my house and a 250 pound man can hang off it as demonstrated by my installer.
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Diana, Viasat Employee

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Hi David, I'm sorry to hear you had an issue with the installation of your service.   Please send your account and contact information to exedelistens@viasat.com. Pole mounts charges are valid in some installations so I would like to verify if that was the case for you. 

Name changes on the account will be reflected within 24 hours.
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david, Champion

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There's always been an extra charge for a pole mount and you can't put the regular mount on some walls, such as mine.
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Christine Conrad, Champion

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Exede does not allow wall mounting on a house with vinyl siding. Also, there must be a line of sight to the big bird in the sky, that could have been an issue also. Pole mount installation has always bee an extra charge, as high as $150, depending on the contractor doing the installation.
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David

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email was sent....  When the installer said, "it's seventy-five, but whatever you can give it would be appreciated"

Line of sight was not an issue, nor is the finish on the home.  .  
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Markgc, Champion

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Exede does not allow wall mounting on a house with vinyl siding
I wouldn't have though vinyl siding would be a problem as long as the mounting screws pick up on the walls studs. My dish is mounted on the corner of the house which is sturdier and there is also plywood sheeting under the siding in that area of the construction.
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David

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Christine,  The published information at the EXEDE website states... AND Pole mount is standard installation.  NON-STANDARD Installation is Non-Penetrating Roof Mount and Under Eave Mount.  Just FYI... 


Professional Satellite Installation by Certified Technicians

Exede’s certified technicians are specially trained to find the best placement for your satellite dish and securely attach it to your home. This will ensure a clear, strong connection to our satellite for the best service possible. Installing a satellite dish for Exede Internet typically takes two to three hours.

Satellite Installation Options

The Exede satellite mini-dish is about 30 inches by 28 inches and can be mounted on the side of your home, the roof or on a secure pole mount. When these standard installation options don’t give you the best connection, a non-standard option may be recommended to ensure you receive the fastest satellite internet possible.

STANDARD INSTALLATION

Sloped Roof Mount
Install-Wall-Mount
Wall Mount
Install-Pole-Mount
Pole Mount*
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Christine Conrad, Champion

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David, the question is did you order your installation directly from Exede or did you go through a local dealer or a third party wholesaler?

Just under the pictures that you found on the website regarding standard installation, there is this note:
* No charge for pole mounts on service ordered directly from ViaSat through our toll-free number or online order form.