Install due this morning. I am still waiting, have called twice and still nothing.

  • 1
  • Question
  • Updated 3 years ago
  • (Edited)
Photo of Phyllis Smith

Phyllis Smith

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Kaotic Technologies

Kaotic Technologies

  • 281 Posts
  • 120 Reply Likes
did somebody finally show up to get your install done?
Photo of Phyllis Smith

Phyllis Smith

  • 2 Posts
  • 0 Reply Likes
Unsure who the problem is. Installer says he never received order. Customer service just kept coming up with sorry answers. Was told they called and spoke to husband (deceased for 17 years) and he told them the afternoon was fine. Duh, impossible. More than once was told they were in route.. Am I making a huge mistake in trying to get internet through this company. I wonder. Unhappy.
Photo of Kaotic Technologies

Kaotic Technologies

  • 281 Posts
  • 120 Reply Likes
Ack, sounds like a terrible run around.
Photo of JEP

JEP

  • 987 Posts
  • 718 Reply Likes
Phyllis - It took me three tries over the course of a year to get upgraded from WildBlue to Exede.  On one occasion when the installer did not show up, I called and was told there was no clear view of the satellite from my house.  This was very curious since I was already on Wildblue, but the interesting part was evidently the installer was able to make that determination without coming to my house.  He evidently went to the wrong house, since I was home all day and my driveway is alarmed and under video surveillance.  It was well worth the wait however, once the install took place.
Photo of Diana

Diana, Viasat Employee

  • 2215 Posts
  • 417 Reply Likes
Hi Phyllis, Please send your account and contact information and we will review your account. We want to make sure your service is installed. Send your information to exedelistens@viasat.com. Thanks