Instagram Question

  • 1
  • Problem
  • Updated 3 months ago
  • Acknowledged
First things first. Internet works, it works just fine. Everything plays full speed Netflix, YouTube, Facebook videos.

However when I try to watch a live video on Instagram one thing I have always noticed is it buffers. I actually have to use a chrome downloader to download the video after the person is done with their live. It's the only way I can watch it.

At first I thought it was latency but shouldn't it play just fine after the live video is done? It makes no sense.

I'm just wondering if anyone else here has that issue or maybe I need a new router.
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TheCatWillStrike

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Posted 3 months ago

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VeteranSatUser, Champion

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Could be the video resolution downgrader. First, what plan.are you on? If you are not on an "unlimited" plan, try turning the video resolution downgrader off (also known as the video optimizer).
(Edited)
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TheCatWillStrike

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Freedom. Video downgrader stays off
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Bev, Champion

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Try connecting via an Ethernet cable to the modem, that will tell you if it's the router or not.
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VeteranSatUser, Champion

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Also try some speed tests. Make sure the speed is okay.
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Brad, Viasat Employee

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What device are you watching it from?  I know sometimes live videos are hit and miss (sometimes it's the person filming the video's connection) 
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TheCatWillStrike

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Thank you for replying. I use an iPad mini 2. I wonder if it's too outdated. I already have highest firmware on it. No way of knowing until I can buy a new one. I know sometimes like you said it's the person filming. I think it's an Instagram problem or just Apple outdated.
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Brad, Viasat Employee

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I was rocking a iPhone 4S until a few months ago but I definitely don't think it's a secret that Apple tends to force upgrades. Do you have a smartphone that you can try it with?
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VeteranSatUser, Champion

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Don't buy anything yet. Take you device and try it on a non-Viasat network. Watch something that stutters when you watch it at home. If it works fine, the problem is your router or the Viasat internet. Buying a new device won't help at all with that.
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Nathan Hart

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Instagram videos lag all the time. Especially on cellular regardless of connection speed. Something they need to improve on.
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Jim16

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yes, seems to be a common problem.
Google search
(Edited)