Inflight Internet did not work on flight

  • 1
  • Problem
  • Updated 10 months ago
  • Solved
  • (Edited)
From: XXXXX Sent: April 2, 2019 11:42 AMTo: no-reply@viasat.comSubject: Re: ViaSat In-Flight Wi-Fi Service Payment ConfirmationThe wifi was down for almost all of this flight. I would like a refund or a rebate at least, or else I will not purchase in flight wifi again. See attached screen shots. Sincerely,Adam RabinerFrom: no-reply@viasat.comSent: April 2, 2019 6:26 AMTo: XXXXX Subject: ViaSat In-Flight Wi-Fi Service Payment ConfirmationThank you for your purchase of ViaSat In-Flight Wi-Fi Service during your recent flight.Purchase Date: 2019-04-02 13:25:56Airline: American AirlinesFlight Number: AAL1587Description of service: Flight PassMethod of Payment: VPSPurchase Amount: USD$ 16.00Order ID: a2Lt0000001xDuxEAEEmail Promotions/Offers: noPassenger Care: Inc.6155 El Camino RealCarlsbad, CA 92009USACopyright 2016 ViaSat Inc.Freedom to stream with the best Wi-Fi in the sky.ViaSat: https://www.viasat.comAbout: Us: and Privacy: have received this email because you have purchased a ViaSat product or service. If you have additional questions, please contact us at & Conditions:
Photo of ADAM Rabiner

ADAM Rabiner

  • 0 Posts
  • 0 Reply Likes

Posted 10 months ago

  • 1
Photo of Matt B

Matt B, Viasat Employee

  • 1047 Posts
  • 510 Reply Likes

I'm sorry you had a bad experience with the inflight service.  This forum does not support inflight, unfortunately.  

Please head to for inflight support.
Photo of Diana

Diana, Viasat Employee

  • 2415 Posts
  • 478 Reply Likes
Hello Adam,
I am sorry to hear the in-flight service did not work for you.  Please send your issue to the website

  1. You will be asked to select your airline. 
  2. This will give you direct access to the group that supports your airline.
  3. You will have the choice to chat, call or email about your inquiry

This conversation is no longer open for comments or replies.