Incredibly slow Internet speeds.

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Incredibly slow Internet speeds. Paying for speeds up to 25mbps & after 3pm everyday I barely get 5 with recent speeds not even reaching 1mbps. We've only been with exede sonce the beginning of Nov 2016. Never complained over the lower speeds before because it didn't interfere much with our daily Internet usage. However, not even getting 1mbps... we can't do anything online. We are paying a lot of money for this service & I was assured that the speeds would be fast enough to Skype with my husband if he deploys. I find it interesting that my husband managed to aquire high speed Internet in the middle of Afghanistan but yet I'm within 6 miles of 3 public schools & can not get any faster Internet than this. The advertising is incredibly false. "Up to" 25 mbps is stretching what you advertise customers will get. I am paying to receive 12-25.
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Courtney Johnson

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Posted 2 years ago

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Laurel Treat

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bought more data but speeds very very slow the past few days. trying to get info on new insurance and it is just taking forever to load pages. banking as well and fb images not loading. what is the deal?
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Steve Frederick, Champion

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It is known as the Holiday Traffic overload, happens every year between Christmas and New Years. Kids are home from school and college, people on vacation and many new devices that people got for Christmas are online, downloading updates and games.

If you have gone over your data limit for the  month, speeds will be much slower.
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Laurel Treat

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I was wondering if something like that could be the problem. sigh... guess I will have to wait on figuring out the new insurance etc. after Monday then hopefully.
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Laurel Treat

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so still slow internet speeds. upgraded plan last month, have had data. holidays are over but still no speed. by the way if Holiday Traffic is the reason all of us have slower speeds during the holidays, shouldn't we be getting a Holiday credit on our accounts?
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John Sigmore

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Going to state the obvious here that you should have noticed but I guess not.

Sure wireless should take precedence over 4G, but it does not look like that is the case on your phone.

It's shows clearly that those speed test are not of the Exede service.

Latency: 58
Latency: 58
Latency: 49

Exede latency would be 600+

So the only thing incredibly false here is your technical know-how. 
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Jim16

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Did notice that.  Can't be a sat. connection with those pings!