Inclement Weather & Installation

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  • Updated 3 years ago
  • (Edited)
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I have a installation scheduled for Monday, March 2nd and we're expecting snow this weekend. What weather is considered too bad for an installation and would cause them to cancel.

Thank you!
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Nicole McCain

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Posted 3 years ago

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JEP

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Depends on the fortitude of the installer.  If they can get to your house, and the install is not on the roof, snow doesn't make too much of a difference.  If it is snowing very very hard, there may not be sufficient signal to align the dish & provision the modem.
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Nicole McCain

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Good to hear!
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Exede Amber, Employee

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Hello Nicole, I received your email this morning and have responded. As long as the weather is not affecting the signal as well as altering the tech from doing his job, the services will be installed.
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Scott

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Nicole, I am an installer and can tell you that safety is most important!  As far as installing in bad weather, its really hard to say if proper signal will be achieved until the point and peak is under way. This means that the dish has to be put in a place with a clear line of sight and then the installer can begin the alignment of your dish. If the weather is not cooperating, your installer may have to wait out the weather or return to your location another day.  I am persistent and prefer to stay until I achieve GOOD signal.  If you have satellite TV and aren't having any issues with picture quality, your install shouldn't be a problem. But remember,  safety should always be your installers first priority.
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Nicole McCain

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We are expecting up to 18" of snow. If they have to reschedule how soon can they rescheduled it to? I depend on the Internet for school and don't want to have to use up more of my cell phone data.

We've never had problems with satellite signals during weather.
(Edited)
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Scott

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Did you order your service through a local authorized retailer or online. If it was a local retailer you can call to reschedule to your liking. If you ordered from Exede's web site you should've received a confirmation notice for that order. On the confirmation there should be a phone number to call in the event of rescheduling.
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Nicole McCain

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I ordered it online and I have received all the emails.
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Scott

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Great, so on the confirmation page there will be the scheduled date and time. Usually, on that same page is a phone number to call in the event that you need to reschedule. I can understand your urgency in this matter. So, if your installer happens to show up during the foul weather, you can make his or her life a little easier and have walkways and possible work areas cleared of snow or ice. You mentioned earlier that you have satellite TV . It's a safe bet your Exede dish will soon be it's neighbor and if it's on the roof perhaps having the ground below cleared of mother nature's mess. Many people think that it's not their problem. But, if it presents a safety issue with your installer he or she might decline the install. I'm not suggesting that you do his or her job but only to make their work environment more desirable and safer. End result...install completed as scheduled.

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