In the past 3 weeks I have had 4 service calls that included relocating the dish-replaced modem and all the wiring. Modem randomly reboots

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I have been an Excede /Wildblue customer for 8 years and reasonably happy. In the past 3 weeks I have had 4 service calls that included relocating the dish, replacing the modem and all the wire from the dish to to the modem. The modem continues to random reboot. I have tried other outlets in the house and replaced the the surge protector. Any thoughts?
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Mike

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  • frustrated

Posted 2 years ago

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Markgc, Champion

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Sounds like there is only the TRIA left to replace.
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Josh

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been having the same issues with modem rebooting randomly,data loss also. hard to say it is someone hacking wireless when wireless has not been used and so they seemed to have got rid of myesvt it redirects to a login page of one of your 3rd party emails,facebook or however you wanna log in, I guess so they can associate you for more information.even the myesvt showed the same devices on most of the customers "wireless network" even when half did not even use wireless. I believe this is so they can sell more easy care plans just my opinion.
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Josh

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when I try to go to myesvt a login page comes up asking if I want to log in with yahoo,facebook,or an email address. it does it on any computer I am using. they might wanna run a scan on their dns servers because also a "unsafe site" popped up why I was in my email it redirected me. this computer is only a few days old and clean as well as updated fully. dns virus would also explain peoples data depletion when their modems are unplugged.
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Steve Frederick, Champion

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Josh, are you using this to get to the MyeSVY sign on page?
https://myesvt.exede.net/

There are no options to sign on to NyeSVT on this page to use Yahoo, Facebook or anything except the Exede sign in credentials. If you are getting a page with anything else, you probaly have an infected computer, as Bev suggested in her post.
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Josh

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ran several different scans everything came back clean, it is working agin though.
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keeslar

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We have had the same issues for at least 2 months now...
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zanne

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I have an issue when I try to load the myesvt site-- it redirects me to the login for exede and once I put the info in, it redirects me to login again. Usually on the second or third try it then takes me to my dashboard and doesn't remember that I wanted to use the esvt page. Since there is no link from the dashboard to the esvt, I have to then put the url in manually again and hope that it works. Took 5 tries earlier.

So, basically, if you login and then re-paste the url over and over a few times it should work. But it really shouldn't have to be done that way. Not sure what is causing the problem.
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Moe

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Is it properly grounded? I remember when I had my service installed the technician had to run a ground wire as the previous installer did not do it. Mind you it was an Exede dish but the previous owner had it via Dishnetwork and apparently they did not feel the need to ground it. Anyways not sure if yours is, but definitely something to check out.
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Mike

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Thank you all for your help. They are coming out to replace the TRIA i will insure that they check the ground at that time. After 4 weeks of this though I do not want to I may have to change service and go to Hughes but I fear that will be jumping from the frying pan into the fire.
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Steve Frederick, Champion

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I have had my modem, voice adapter, router, printer and phone base on a good UPS/surge protector for four years now, and have never had any problems with the modem rebooting. It is quite possible that some of the low priced surge protector strips do cause problems. I can't say, because I have never used them.

Being on a rural power coop, we generally have power blips every few days. 
(Edited)
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Markgc, Champion

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I am using a ups and surge protector and have no issues. with my  modem. In fact a string of surge protectors

Larry probably a bad surge protector strip causing intermittent power issues to the modem.
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Brad, Viasat Employee

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Not all surge protectors are created equally. This is why most cable/satellite/internet providers say things like "make sure it's plugged directly into your wall" because if someone uses a cheap one from say Family Dollar or something it can cause a headache if that piece of garbage fries their device. Directly into the wall is a safer bet. With that said I live in a 1920s building that has plugs on one wall dividing my bedroom with the living room so I too have a "highway" of cords and surge protectors for all my game systems, TV, ect.
(Edited)
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Markgc, Champion

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As houses get older the wiring deteriorates. This fall I found a shorted connection in the garage where the wiring insulation had failed inside the grounded wall receptacle box and then later I also found a bedroom outlet which had a loose screw on the receptacle and was causing intermittent power when running a space heater..
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zanne

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As a former Hughesnet customer, I can tell you that you would be jumping directly into the fire. Their tech support agents are outsourced to India and most of them don't seem to have much comprehension of English. Even if they can understand you, they often don't know how to do anything beyond the script they are given. Trying to get service calls was a nightmare. I had them try to walk me through trouble-shooting steps instead of letting me order a new modem because they couldn't understand that my modem had shorted out (as in literally had smoke come out of it and wouldn't power on anymore). They also flat out refused to send technicians when I needed something fixed with the satellite.

You can read about my nightmare experience here: http://www.dslreports.com/comment/1678/83440

I hope you can get things fixed and working as normal again.
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Brad, Viasat Employee

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Hopefully that service call clears it up. Chances are that when you called in they saw an issue and were prompted to set up a call for you. If you have more questions/concerns please email us at exedelistens@viasat.com