In the middle of a chimney fire, a volunteer firefighter!

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  • Updated 9 months ago
You sent a volunteer firefighter! Odd that it would work out that way, but your employee gave us some great advice and helped us put out the fire (it all worked out okay), then hooked up our internet in short order.  I just want to say thank you, a great start! I hope you'll keep him employed forever (a bit embarrassed I didn't get his name, but I'm horrible with that kind of thing.).  Thanks a bunch, a great start to our service! And I'm loving the connection so far, much faster than I ever hoped for so far out here in the sticks, 10/10! Thanks again, -Kurt Mueller
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Kurt Mueller

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Posted 10 months ago

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Diana, Viasat Employee

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Kurt, thank you so much for the great review! We're happy that everything worked out for you and continued great service!
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Jess Tolbirt

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just wait and come back in a week and give us another review
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Stephen Rice, Champion

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I'm predicting the original poster will come back in a week and call the firefighter a thief for not leaving an unlimited supply of water for future fires.
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Kurt Mueller

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Hah! Is that a thing on these forums? People tend to do 180s? 
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Stephen Rice, Champion

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I can just see it now.  If the original poster's house catches fire again, he will contact Viasat to have the installer come out to extinguish the fire.

If the installer doesn't make it before the house burns down, Kurt will get a lawyer and sue Viasat for not putting out the fire in time.
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VeteranSatUser, Champion

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But the question is, would the newer modem get so hot to cause a fire?
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Old Labs (VS1-329-L12FZ)

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Only if you skip its annual chimney cleaning.
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Stephen Rice, Champion

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Lets hope he gets to see his house burn in 720p.  It would be a shame if he would have to settle for low video quality and buffering while his house burns down.
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Stephen Rice, Champion

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True story here:  

My pickup truck caught fire and burned to a crisp back in 2016.  It was a shame because in a panic to get safely out of the vehicle, I messed up and left my cell phone and several other valuables in the car.

It was a spectacular fire with flames shooting 100 feet into the air.  The intensity strengthened when the gas tank ignited.  Unfortunately I didn't have anything to record the fire with since my phone was inside of the truck, turning into ashes.  
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Stephen Rice, Champion

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It all depends on what plan you signed up for and whether or not you are on a congested beam.

Some plans have data limits.  Once you use up your priority data, speeds slow down.  Other plans are unlimited but have video quality limits.  

As long as you know what you signed up for, you will be happy.  

If you didn't read the terms you signed up for and compare satellite internet to DSL/cable, you will not be happy.

That's the general situation around here.
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VeteranSatUser, Champion

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You are getting 25Mbps?!?!? You are not in an area of high beam utilization then. Good for you!
(Edited)
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Stephen Rice, Champion

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Those unlimited plans do slow down in the evening though. 

If you are getting speeds of 25 mbps during the day, you will probably get speeds below 10 mbps from 5pm to midnight.  That is just the nature of the beast since more people are using bandwidth at night.

Its still very usable and nothing to complain about.  Just remember, that those 25 mbps speeds are not guaranteed.  Your contract with Viasat is for speeds up to 25 mbps.  When the network is congested, your speeds will slow down.  When the network isn't congested, your speeds will be high.  Some people are on 25 mbps plans with speeds in the 40's when the network isn't busy.  Viasat is very good about sharing bandwidth with its customers when it is available.

Fortunately, Viasat 2 is scheduled to go live very soon.  That will ease up on the congestion for those of us on Viasat 1.
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Kurt Mueller

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Yeah, I've been seeing that sometimes with speed tests over the last day, but I really can't complain because even the lowest spikes are much MUCH faster than my old system. Thanks for explaining. 
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Stephen Rice, Champion

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You think you've seen slow? Just wait until tonight...
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VeteranSatUser, Champion

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Be fast tomorriw evening, unless Viasat's customer base is now cord cutters!