Images not uploading to my website

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  • Updated 2 years ago
  • Acknowledged
This is a strange one but it seems I can't upload images to my website when on the satellite internet.  It works fine when I use my cell tower connection.  With Exede I get an HTTP error and the image wont upload to the image folder.  Any thoughts guys?
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Jim16, Champion

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Posted 2 years ago

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Jim16, Champion

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Sorry.  I should have said the website is a WordPress site.
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Bev, Champion

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Likely the server you are uploading to doesn't like a high latency connection. That's unavoidable with satellite. You could contact them and ask if that is the case, and if they are willing to do anything about it. If not, you may have to skip the image uploads or, do them when you are on a lower latency connection.
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Jim16, Champion

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I first thought it may be timing out but I tried a very small image with no luck.  I think you may be right.
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Diana, Viasat Employee

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Hi Jim16,  We can certainly take a look at your account to see what is keeping you from being able to load the website.  Please send your account and contact information to exedelistens@viasat.com or call customer service at 855-463-9333.
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Jim16, Champion

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Thanks Diana,  I think I have found a way to upload images.  There are two places to upload images to and one of them works fine.  I'll just use that route on my WordPress site.  My other site is a Joomla site and it works fine.  It must be a combination of things on the WordPress site that is causing the issue.  Thanks again!
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Diana, Viasat Employee

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Hi Jim16, Thanks for letting me know you were able to upload your images.  Have a great weekend!